Integration Support Specialist

2 weeks ago

Markham, Canada Nextologies Full time

**About Nextologies**:
Nextologies is a global leader in broadcasting and media technology, specializing in delivering high-quality content through innovative, cutting-edge solutions. With a focus on reliability, scalability, and exceptional customer service, we support clients worldwide in achieving seamless content distribution and broadcasting operations.
As we continue to grow, we are seeking a detail-oriented Integration Support Specialist to join our team and support our technical and operational workflows. This is an exciting opportunity to work in a dynamic industry alongside industry-leading experts.

**Job Summary**:
We are seeking a **Integration Support Specialist** to join our team and support the **VP of Client Integrations** in managing client onboarding, technical workflows, and service implementation. This **entry-level, full-time, in-office** role offers growth opportunities in a collaborative and technology-driven environment.

**Key Responsibilities**:

- Assist in **client onboarding and technical integrations**, ensuring smooth implementation.
- Act as a **liaison between clients, internal teams, and vendors** to manage setup and support.
- **Monitor service performance**, troubleshoot basic issues, and escalate technical concerns as needed.
- Maintain accurate **documentation for integration workflows, processes, and configurations**.
- Provide **reports and insights** on system performance and client interactions.
- Assist in **process improvements and workflow optimizations** to enhance service efficiency.
- Support internal teams with **project coordination, testing, and quality assurance**.

**Requirements & Qualifications**
- **Bachelor’s degree** in Business, IT, Communications, Media, or a related field (or equivalent experience).
- **0-2 years** of experience in client support, technical coordination, or operations.
- Proficiency in **Microsoft Office Suite** (Excel, Word, Outlook, PowerPoint).
- Basic understanding of **technical integrations, APIs, or media distribution workflows** is an asset.
- Strong **communication, organizational, and problem-solving skills**.
- Ability to **multitask in a fast-paced environment** with shifting priorities.
- Comfortable **coordinating between multiple teams** and working with clients.
- Must be available to work **on-site at the office** (not a remote position).

**Preferred**:

- Familiarity with broadcasting protocols such as MPEG-TS, HLS, and SRT.
- Experience with broadcasting equipment (e.g., encoders, decoders, routers).
- Knowledge of content delivery networks (CDNs) or streaming platforms.
- Basic troubleshooting skills for network and signal flow issues.

**Skills & Competencies**:

- **Attention to Detail**: Ensure accuracy in all aspects of operations.
- **Time Management**: Ability to manage multiple tasks in a fast-paced environment.
- **Teamwork**: Work collaboratively with technical and operations teams.
- **Adaptability**: Eagerness to learn and grow in a dynamic industry.

**What Nextologies Offers**:

- Competitive salary starting at $48,000 per year.
- Opportunities for professional growth and training in broadcasting technologies.
- Exposure to industry-leading tools and workflows.
- A collaborative, team-oriented work environment.

**To Apply**:
Pay: From $48,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

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