Application Support Specialist

Join to apply for the Application Support Specialist role at Omnify - Home of LumiSheet Join to apply for the Application Support Specialist role at Omnify - Home of LumiSheet Illuminating the Future Through Excellence, Innovation, and Impact Omnify Lighting is a leader in providing innovative and sustainable lighting solutions. We empower the world’s top brands—from Estee Lauder to Lululemon—to bring their design visions to life with seamless lighting integration. Our commitment to quality, innovation, and customer success drives everything we do. We are seeking an IT Application Support Specialist to manage the company’s IT applications and infrastructure. Role Overview The Application Support Specialist is a full-time onsite role based in Markham, reporting to the CFO. As the sole IT resource for the organization, you will act as the primary onsite IT contact, ensuring smooth operations across all technology systems. This is a hands-on technical role requiring advanced troubleshooting, system administration, and vendor coordination skills. You will provide application support for Zoho applications, Epicor ERP, Microsoft 365, VoIP systems, Windows Server, and VMware ESXi, while coordinating escalations with external vendors when required. Key Responsibilities Technical Support & Troubleshooting Act as the first point of contact for all IT support requests via phone, email, chat, or ticketing system. Provide direct support for Zoho applications (CRM, Desk, Analytics) and Epicor ERP modules. Administer Microsoft 365 tenant including Exchange Online, Teams, SharePoint, OneDrive, security & compliance settings, and license management. Manage Active Directory: user provisioning, OU management, GPOs, security permissions, and file shares. Diagnose and resolve hardware, OS, and network issues across desktops, laptops, printers, and VoIP systems. Apply security best practices for endpoints, servers, and applications. Infrastructure & Network Operations Administer and maintain Windows Server environments (AD DS, DNS, DHCP, Group Policies, File Services). Manage VMware ESXi hosts, including provisioning, monitoring, snapshots, and VM lifecycle management. Troubleshoot LAN/WLAN performance, VLANs, DHCP/DNS issues, and ensure secure VPN access for remote users. Support endpoint deployment and configuration (PCs, laptops, VoIP phones). Maintain and update IT asset inventory and technical documentation. Escalate advanced hardware/software issues to vendors with comprehensive documentation. Coordinate vendor activities for server maintenance, network upgrades, and application support. Track escalated cases and ensure timely follow-up with stakeholders. Required Skills & Experience Technical Skills Strong experience in: ERP systems (Epicor) and Zoho applications (CRM, Desk, Analytics). Microsoft 365 administration (security/compliance policies, mail flow rules, collaboration tools). Active Directory & Windows Server administration (user provisioning, GPOs, file services). Networking concepts – LAN/WLAN troubleshooting, VLANs, DHCP/DNS, firewall basics, VPN configuration. VoIP systems setup, call routing, and troubleshooting. Knowledge of backup/recovery solutions, patch management, and endpoint security tools. Familiarity with IT compliance frameworks and cybersecurity best practices. Soft Skills Excellent communication and collaboration skills. Ability to work independently and manage multiple priorities. Strong problem-solving mindset with attention to root-cause resolution. Consistent documentation and process discipline. Education & Certifications 2+ years of IT support/system administration experience (manufacturing environment preferred). Certifications such as CompTIA A+, Microsoft 365 Administrator, CCNA, VMware VCP (or equivalent VMware certifications) are strong assets. Onsite position in Markham, with occasional remote troubleshooting. Escalation path to management and external vendors. May require occasional after-hours availability for urgent issues or planned maintenance. Why Join Omnify Lighting? At Omnify Lighting, we’ve built a “Winning Culture” rooted in ownership, excellence, and innovation. Our six non-negotiable core values guide daily decisions: Solution Driven – Fix root causes, not symptoms. Quality Excellence – Pride in doing it right the first time. Customer Centric – Make every interaction effortless. Simplicity Focus – Choose elegance over complexity. Team Excellence – Communicate with honesty and respect. Growth Mindset – Individual growth drives company growth. We combine these with leadership principles of Extreme Ownership, Strategic Thinking, and Decentralized Command. What We Offer Work with a growing, innovative company at the forefront of the lighting industry. A dynamic and collaborative environment with career development opportunities. Continuous training, competitive salary, and growth aligned with our Winning Culture. If you’re a driven, detail-oriented, and experienced IT specialist, with a passion for customer success and business growth, we’d love to hear from you. Apply today to join Omnify Lighting Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Omnify - Home of LumiSheet by 2x Sign in to set job alerts for “Application Support Specialist” roles. 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