Technical Support Specialist

3 days ago

Markham, Canada BGIS Full time

**Who We Are**

**SUMMARY**

The **Technical Support Specialist **is responsible for troubleshooting a wide range of technical support requests providing timely resolution of hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software to remote offices as part of an ad-hoc request or as part of a major project. The Technical Support Specialist will action assigned WOs ensuring WOs are closed in a timely manner to meet SLAs.

**KEY DUTIES & RESPONSIBILITIES**
- Adheres to IT policies and procedures.
- Identifies solutions for continuous improvement of system processes and procedures including the effective operation of desktop hardware and software changes and upgrades. This includes testing of computer systems and peripherals within established standards and guidelines before deployment.
- Resolves all network-related problems such as network login issues, machine connectivity issues, etc. Escalates when required.
- Administers support requests via the IT ticket tracking system. Logs status information and resolution details. Responds to and resolves issues within the assigned completion date.
- Creates and maintains Laptop images.
- Creates and maintains Application packages.
- Develops and maintains system-related documentation to facilitate trouble free implementation and/or adoption of system changes.
- Sets up, configures, supports and maintains laptops utilizing a standard setup checklist to ensure that all equipment is configured in a consistent manner to minimize support time.
- Sets up, configures, supports and maintains mobile devices (Android/iPhone).
- Other duties as assigned

**KNOWLEDGE & SKILLS**
- Highly developed troubleshooting/problem solving skills.
- In depth knowledge of Windows operating systems (e.g. Windows 7/10, Windows Server 2008/2020)
- Comprehensive knowledge of local and wide area networking (i.e. TCP/IP, DHCP, DNS, ADSL, VPN, etc.)
- Demonstrated experience troubleshooting hardware, software, network, printing, access issues
- Motivated and technical individual with experience in many aspects of Information Technology.
- Ability to work effectively under pressure and manage multiple, concurrent and conflicting priorities and deadlines.
- Good verbal communication skills (English).
- Ability to work independently with mínimal supervision and in a team environment.
- Excellent customer service skills.

**Licenses and/or Professional Accreditation**
- MCSA or MCSE certification

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

  • Technical Support Specialist

    6 days ago

    Markham, Canada Idealogical Systems Inc Full time

    When was the last time you ended your day with a smile? It's a great time to join our team. Get access to all the tools and benefits of working with a larger firm while maintaining the feel of a small business environment and avoid downtown! Not only do we take pride in what we do, we have a few laughs, stay relatively casual, and take pride in knowing...

  • Technical Support Specialist

    1 week ago

    Markham, Canada Maestro PMS Full time

    Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same? If this sounds like you, we are interested in hearing how you can add your talents to our growing team! The Technical Support Specialist is responsible for troubleshooting and resolving Information...

  • Technical Support Specialist

    1 week ago

    Markham, Canada Maestro PMS Full time

    Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same? If this sounds like you, we are interested in hearing how you can add your talents to our growing team ! The Technical Support Specialist is a Hybrid position in the office 50% and working from home...

  • Technical Support Specialist

    2 weeks ago

    Markham, Canada Stack IT Full time

    **The Technical Support Specialist Role** Perform technical tasks and be the first point of technical contact for clients. Always ensure clients have an excellent customer service experience and that their problems are addressed with empathy, professionalism, and within the Idealogical SLA parameters. **Primary Responsibilities/Essential...

  • Technical Support Specialist

    5 days ago

    Markham, Canada Advanced Mobile Payment Inc. Full time

    **AMP Inc.** Toronto, ON Department: Customer Success & Service Position: Full Time - Technical Support Specialist **THE OPPORTUNITY** At AMP, our vision is centered around “**Paying** well with others”, which means a deeply collaborative approach to payments, partnerships, and customer success. As a modern Fintech and transaction technology...

  • Technical Support Specialist

    2 weeks ago

    Markham, Canada Idealogical Systems Inc Full time

    **WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?** You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community. **How do we ensure that smile?** - We are fun people. - We are people who take pride in being themselves and are confident in the help...

  • Product Support Technical Specialist

    4 days ago

    Markham, Canada EWS Group Full time

    ## **Job Details:****Product Support Technical Specialist**Club DivisionMarkham, Ontario**Compensation & Role Details:**Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.**THE...

  • Product Support Technical Specialist

    5 hours ago

    Markham, Canada EWS Group Full time

    ## **Job Details:****Product Support Technical Specialist**Club DivisionMarkham, Ontario**Compensation & Role Details:**Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.**THE...

  • Product Support Technical Specialist

    1 day ago

    Markham, Ontario, Canada Jonas Club Software Full time

    Job Description:Product Support Technical SpecialistClub DivisionMarkham, OntarioCompensation & Role Details:Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.The CompanyGary Jonas...

  • Product Support Technical Specialist

    1 day ago

    Markham, Ontario, Canada Jonas Software Full time $60,000 - $70,000

    Job Description: Product Support Technical Specialist Club DivisionMarkham, OntarioCompensation & Role Details:Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.THE COMPANYGary Jonas...