Dispatch Coordinator

11 hours ago

Scarborough, Canada Atlantic Packaging Products Ltd Full time

We are looking for a Dispatch coordinator for our Scarborough location. This position is responsible for being the liaison between the customer and the drivers to ensure pickups are done in a timely fashion and customer inquiries are handled professionally and accurately.

***This role will be based out of 255 Brimley Rd, Scarborough, ON**

**What you will be doing**:

- Answer all incoming inquiries regarding pickups and general load/driver inquiries
- Coordinate and manage drivers runs and schedule
- Communicate with drivers to ensure all pickups are done in a timely fashion and handle any of their issues or problems causing delay
- Maintain data entries to ensure accurate record of driver actions
- Assist customers with other commodities other than OCC
- Create and book loads in Descartes
- Notify Dispatch Coordinator or Supervisor of any deficiencies with drivers, load plans or Descartes
- Other duties as assigned by the Manager

**What you will bring to the table**:

- 3-5 years progressive experience in a dispatch role
- Post-Secondary education preferred
- Strong communication skills
- Ability to work autonomously and with little direction
- Must be a team player committed to maintaining desired service levels
- Exhibit a sense of urgency and be able to demonstrate the ability to solve problems in a fast paced environment
- Ability to present themselves in a professional manner to vendors and customers both internal and external.

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