Front Desk Manager

1 week ago

Regina, Canada The Atlas Hotel Full time

We've all checked into a hotel and been greeted by someone at Front Desk with a great big smile and a whole lot of knowledge about the property you're at and the city you're visiting. So, who is responsible for this ever-so-important first impression you've experienced? The Front Desk Manager; that's who. Here at The Atlas° Hotel, our passion is to become Regina’s favorite hotel. We are independent, locally-owned, homegrown, and pride ourselves on investing in our property, fostering an amazing team, and creating exceptional experiences for our guests. Our Front Office Manager is a focal point in our property's operations and is responsible for the people, the processes and the protocols that welcome every single person visiting us here at The Atlas° Hotel. - Someone who is computer and tech savvy - there's a lot of technology and hospitality software systems involved in this role. - A King/Queen of follow up and follow through - if there's ever a department where we need to communicate, make notes, cross t's and dot i's; this is it. - Experience with our property management system Opera would be advantageous. - Previous hospitality or Front Desk experience; so you can hit the ground running. - A "go getter" who's not afraid to be hands on. If you're looking for a relaxed Monday - Friday office job... this isn't it Working weekends and even the odd evening is to be expected in this role. - Someone who thrives on providing fantastic customer service and isn't afraid to resolve a complaint here or there. - An aptitude for administrative duties such as scheduling, approving time off, etc. - The ability to manage the budget for this department. - A "people person" who can engage the team, complete staff evaluations as they arise, and provide direction to the Crew when needed. Of course there's a plethora of other administrative items and the typical day-to-day operations which you'll be responsible for, but those are pretty hard to sum up in a job ad. If you thrive on multitasking, have an “I got this” attitude, are willing to go above + beyond, and fastidiousness could be your middle name, you just might be the glass slipper that's a perfect fit for this Cinderella (yes, we just made that comparison in a job ad. We like to have fun around here when we can)

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