E-commerce Executive Furniture

2 weeks ago

Burnaby, Canada Accents@Home Furniture Inc Full time

We are a Burnaby based furniture & home accents retailer with e commerce shipping within Canada.

Our small, dedicated team thrives in a dynamic environment that encourages creativity, precision, and customer satisfaction. This position involves a blend of operational, customer service, and administrative tasks aimed at optimizing e-commerce processes and enhancing customer satisfaction. Below are detailed responsibilities for this role:
**E-commerce Operations Responsibilities**:
**-Order Management**: Oversee the entire order fulfillment process, from entry through to shipping, ensuring orders are processed efficiently and accurately utilizing internal software, programs, and systems

**-Inventory Management**: Monitor and manage inventory levels to prevent stockouts or overstock situations. Coordinate with suppliers or the internal team to replenish inventory as needed.

**-Website and Marketplace Management**: Maintain and update product listings across various e-commerce platforms (such as Amazon, Wayfair etc.) to ensure accuracy and optimize for search engines.

**-Data Analysis**: Collect and analyze sales data, customer feedback, and market trends to recommend improvements to the e-commerce strategy.

**-Technical Issues Reporting**: Report as able any technical issues on the e-commerce site or platforms negatively impacting customer’s experience

**Customer Experience Responsibilities**:
**-Communication Management**: Initiate communication with customers regarding order confirmations, shipping updates, and any issues that may arise during the order fulfillment process.

**-Feedback Collection**: Implement and manage systems for collecting customer feedback on products and the shopping experience. Use this feedback to make improvements.

**-Returns and Exchanges**: Manage the returns and exchanges process, ensuring it is customer-friendly and efficient. Analyze return reasons and co-ordinate re-stocking or re-shipping as needed.

**-Customer Relationship Management (CRM)**:Maintain customer databases, tracking interactions and transactions. Use CRM data to personalize customer communications and offers.

**Administrative and Miscellaneous Responsibilities**:

- **Reporting**: Generate regular internal reports on e-commerce metrics, customer service statistics, and operational efficiency

Must have experience in upload new product listings on marketplaces such as Amazon & Wayfair. Other skills that are preferred.
- Order entry for online orders
- Order maintenance - making sure orders flow through the system seamlessly
- Coordinate shipping with the shipping team - make sure customers get their orders
- Respond to online chat from eCommerce customers
- Provide customers with accurate product information
- Add new products & disable discontinued products
- Follow up with online customer

Previous work experience with Shopify, Amazon & wayfair is must for this job.

**Job Types**: Full-time, Part-time

**Salary**: $20.00-$22.00 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- Flexible schedule
- Store discount

Schedule:

- 8 hour shift

**Experience**:

- shopify ecommerce: 1 year (required)
- Amazon: 1 year (required)

Work Location: In person

  • E-Commerce Manager

    4 weeks ago

    Burnaby, Canada Targeted Talent Full time

    E-Commerce ManagerOur client is a prominent player in the realm of industrial tools and machinery, dedicated to serving the needs of professionals across various sectors. With a strong presence in both online and physical retail spaces, their commitment lies in delivering superior products and exceptional service to professionals and hobbyists alike.About...

  • E-Commerce Manager

    3 weeks ago

    Burnaby, Canada Targeted Talent Full time

    E-Commerce Manager Our client is a prominent player in the realm of industrial tools and machinery, dedicated to serving the needs of professionals across various sectors. With a strong presence in both online and physical retail spaces, their commitment lies in delivering superior products and exceptional service to professionals and hobbyists...

  • E-Commerce Manager

    2 weeks ago

    Burnaby, British Columbia, Canada Targeted Talent Full time

    E-Commerce ManagerOur client is a prominent player in the realm of industrial tools and machinery, dedicated to serving the needs of professionals across various sectors. With a strong presence in both online and physical retail spaces, their commitment lies in delivering superior products and exceptional service to professionals and hobbyists alike.About...

  • E-commerce Manager

    1 week ago

    Burnaby, Canada Ultimate Tools Full time

    **E-Commerce Manager** Ultimate Tools is currently seeking an Ecommerce Manager to be based in our Burnaby Retail Ultimate Tools is a family business which was one of the original Shopify sites back in 2008. We have an amazing following both online and in store and our team is very driven. **Responsibilities** - Manage our online store with the ability to...

  • Social Media Executive

    3 days ago

    Burnaby, British Columbia, Canada Tiva Innovative Solution Full time

    Job SummaryWe are seeking a creative and results-driven Social Media Specialist to join our dynamic marketing team. The ideal candidate will develop and execute engaging digital marketing strategies across various social media platforms, enhance brand visibility, and drive customer engagement. This role offers an exciting opportunity to leverage your...

  • Account Executive

    1 week ago

    Burnaby, Canada Breadstack Full time

    At Breadstack, we have developed a data-driven suite of tools designed to help supercharge your business. Deliver personalized, omnichannel experiences that your customers expect, the smart way. Not just for eCommerce but for all commerce! We are building the technology that will power all commerce. As an Account Executive at Breadstack, you'll be...

  • Ecommerce Marketing Manager

    3 days ago

    Burnaby, British Columbia, Canada Canada Mats Full time

    Marketing Manager – E-CommerceLocation: Burnaby, BCReports To: Director of MarketingEmployment Type: Full-TimeCompany: OutPeak Services Inc. (Canada Mats, Mat Supplier Group USA, Coco Mats N More, Posh Baby and Kids)About the CompanyCanada Mats, a division of OutPeak Services Inc., is one of Canada's leading suppliers of commercial and consumer matting...

  • Business Development Executive-LAKA

    4 weeks ago

    Burnaby, Canada Moneris Solutions Corp. Full time

    Business Development Executive-LAKA page is loaded## Business Development Executive-LAKAremote type: Hybridlocations: Burnabytime type: Full timeposted on: Posted 15 Days Agojob requisition id: JR105281## Your Moneris Career - The OpportunityYou will be accountable for Moneris' large and key accounts (LAKA) revenue, including selling payment...

  • Executive Assistant

    2 days ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **EXECUTIVE ASSISTANT** **Job ID: 5222** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an interview...

  • Vice-president - Financial, Communications and

    1 week ago

    Burnaby, Canada ULALA TECHNOLOGIES LTD. Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years - Computer science - Business administration and management, general - Logistics, materials, and supply chain management - E-commerce/electronic commerce - or equivalent experience **Tasks**: - Allocate material, human and financial resources to implement organizational policies and...