Customer Support/ Office Administrator
10 hours ago
**Job description**
**Responsibilities**:
- Establish and maintain strong relationships with guests, owners, and vendors
- Assist home owners with the entire process of landing their properties to the OTA listing
- Keep a good relationship with home owners on a daily basis and be responsible for answering home owners’ questions and concerns in regards to all aspects about rental information and statements
- Develop and implement policies and procedures for rental properties, ensuring compliance with local laws and regulations
- Implement cost-saving measures for maintenance and repairs, and optimize expenses for the home owners
- Assist to manage the entire rental process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out as needed
- Develop and implement policies and procedures for rental properties, ensuring compliance with local laws and regulations and reducing legal risks
- Perform administrative tasks, including statement, record keeping, reporting, and other payments.
- Support other office administration works as instructed.
**Qualifications**:
- Bachelor's Degree preferred in business management, hospitality major
- Strong customer service skills
- Strong written & oral communication skills
- Strong negotiation skills
- Knowledge/experiences in short term rentals
- Fluent in Mandarin speaking and writing
- Business Process Improvement Skills
- Self-motivated and responsible, detail oriented person
**Experience**:
- Office administration and customer service: 3 year (preferred)
- Property management: 1 year (preferred)
Pay: $40,000.00-$50,000.00 per year
**Benefits**:
- Extended health care
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Language**:
- English (preferred)
Work Location: In person
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