Customer Support Assistant

1 week ago

Richmond Hill, Canada iTalkBB Canada Inc. Full time

**Job Summary**:
We are seeking a detail-oriented and proactive individual to support the execution of administrative tasks related to dealer management, customer service, and quality control. This role plays a key part in ensuring smooth daily operations and delivering high-quality service to our partners and clients.

**Key Responsibilities**:
**Customer Service Support**:

- Act as a primary point of contact for dealer and customer inquiries
- Address and resolve service issues in a timely and professional manner
- Monitor and follow up on open cases to ensure closure and satisfaction
- Provide administrative support for escalations and complaint resolution

**Qualifications**:

- Post-secondary education in Business Administration, Sales Operations, or related field preferred
- 1+ years of experience in administrative support, customer service, or sales operations
- Familiarity with sales processes, CRM systems, and quality control procedures
- Strong organizational skills and attention to detail
- Proficient in MS Office Suite (Excel, Word, Outlook)
- Excellent verbal and written communication skills
- Ability to multitask and manage priorities in a fast-paced environment

**Job Types**: Full-time, Permanent

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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