Project Analyst, It

5 days ago

Victoria, Canada Think Communications Full time

Think Communications, a leading business systems strategy and integration company for small to medium-sized businesses is seeking an additional IT professional to join our Professional Services Team as an IT Project Analyst. Operating from Victoria, BC, Think Communications offers a variety of technical solutions to clients with a goal of providing clients with the best, most reliable IT experience possible. Think Communications is looking to hire this role within our Victoria, BC office.

The IT Project Analyst will be responsible for the delivery of project tasks in a timely manner under the guidance of a Professional Services Delivery Manager. This position is client-facing, interacting with customers in person and remotely. This position requires after-hours work, which is planned in advance.

Responsibilities and Duties:

- Complete assigned project tasks according to the project plan and direction from the Professional Services Delivery Manager
- Manage tasks from multiple projects at once
- Provide technical mentorship to Service Technicians as requested, acting as a Tier 3 escalation point where required
- Investigate and train on new technologies as they relate to new opportunities
- Maintain communication with the Professional Services Delivery Manager, Sales Team and Operations Team on project tickets, status updates and challenges with project delivery
- Document workflow and resolution in our incident tracking system
- Audit, draft and update network and site documentation
- Review client sites on an annual basis for any project opportunities in the environment

Personal Qualifications:

- 5+ years of related experience
- Key interest in further training/certifications
- Valid driver’s license and regular access to a vehicle
- Self-motivated and dedicated team player
- Exceptional problem solving and interpersonal skills
- Excellent communication and customer service skills

Technical Qualifications:

- Desired Certifications include: Network+, CCNA or greater, VCP and other relevant certifications to technologies from Microsoft, Cisco, and VMWare to name a few
- Switching and routing
- Firewall access rules and NAT
- Network services including DHCP, DNS and routing
- Experience with Cisco, Meraki, Palo Alto networking devices
- Microsoft Windows Server Platforms 2016 and later is considered an asset
- Microsoft Windows Hyper-V and VMware virtualization platforms is considered an asset
- Microsoft Active Directory and Group Policy is considered an asset
- Microsoft 365 Implementation / Migration Experience is considered an asset
- Microsoft Azure Experience is considered an asset

**Job Types**: Full-time, Permanent

Pay: $75,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Victoria, BC V8W 2A4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Project implementation: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 2023-12-08

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