Junior Project Technician

*This is an in-person position; therefore, you must reside in Victoria, BC at the time of hire.*

For over 25 years Smart Dolphins has been helping businesses on Vancouver Island and beyond thrive through technology with exceptional IT solutions and genuine care.

If you're looking for a team that values curiosity, embraces innovation, and knows how to have fun along the way, you've found it. You'll join our Pod: a group of passionate, caring, and clever Dolphins who are dedicated to shaping the future of work and making a real splash for our clients and in the community

Great Place to Work in Canada Certified: 2019–2025

VIATEC Employer of the Year: Winner & Nominee (2025)

Learn more about us: About | Smart Dolphins IT Solutions Inc.

INTRODUCTION:

As our new Junior Project Technician, you'll be the hands-on problem solver who helps bring our client's technical projects to life It may be staging equipment, supporting major deployments, or delivering smaller projects with precision and care. You enjoy working with people, solving problems, and making technology work seamlessly for clients. You're a team player and enjoy collaborating with others

Finding the right person is of paramount importance to us. We hope that this overview of the opportunity sparks a strong interest in that right person. If you feel that this person is you, please submit your resume. We like to receive an up-to-date and applicable resume with a brief cover letter describing why you are an excellent candidate for this position.

TOP ACCOUNTABILITIES:

1. Deliver small-scale projects and support broader project execution.

2. Prepare, configure, and stage equipment for deployments.

3. Collaborate with senior technicians on complex projects.

4. Maintain accurate documentation.

5. Collaborate on the creation and improvement of technical procedures.

6. Provide onsite support and deliver consistent and positive client experiences.

7. Be an L1/L2 resource for our Support Team.

REPORTS TO:

Professional Services Manager

ROLE OVERVIEW:

The Junior Project Technician is a key contributor to Smart Dolphins' Professional Services team, responsible for delivering smaller-scale technical projects while supporting the execution of larger, more complex initiatives. Reporting to the Professional Services Manager, this role blends independent project ownership with close collaboration alongside senior technicians. It emphasizes technical growth, process improvement, and consistent delivery of positive client experiences.

Working with senior project technicians, the Junior Project Technician contributes to broader implementations and major deployments. Through this collaboration, they gain exposure to advanced technical practices, develop deeper competency, and expand their ability to support increasingly complex projects.

They also take full ownership of smaller technical projects, such as simple migrations or site setups, managing each engagement from planning through completion. This includes coordinating communication, executing the required technical work, and ensuring all outcomes meet Smart Dolphins' established standards.

Beyond project delivery, this role offers significant opportunities for skill development and continuous improvement. Although primarily part of the Professional Services team, the Junior Project Technician also supports the Support Team by assisting with reactive tickets between projects, helping maintain smooth operations across the organization.

JOB DUTIES & RESPONSIBILITIES:

• Execute Technical Services tasks, including small-scale projects such as endpoint installations, software upgrades, and basic network equipment setups.

• Prepare, configure, and test equipment in the lab, ensuring readiness for deployment and coordinating shipping when necessary.

• Serve as the first point of contact for support tickets from new clients during onboarding, triaging requests, providing initial assistance, and coordinating with internal teams to support a smooth transition.

• Work closely with the Project Coordinator to align schedules, budgets, and timelines for assigned work.

• Provide direct client support, both onsite and remotely, ensuring clear communication and a professional experience.

• Maintain accurate and timely ticket updates and documentation to ensure visibility and efficiency across the team.

• Regularly create and update technical procedures, such as onboarding steps or endpoint setup guides, to improve team consistency and efficiency.

• Contribute to process improvement by identifying opportunities to streamline workflows and adopting new tools or technologies.

• Manage recycling responsibilities, including secure disposal of old equipment.

• Participate in team meetings and training, proactively seeking opportunities for skill development and alignment with Smart Dolphins' standards.

KEY PERFORMANCE INDICATORS:

• Project Utilization %

• Endpoint Installs

• Hudu Score

• Client satisfaction (CSAT)

KEY TRAITS:

• Strong interpersonal and organizational skills

• Ability to manage tickets and documentation in real time

• Strong desire to learn new technical tools

• Capacity for hands-on tasks like equipment preparation and onsite work

• Interest in IT project delivery and commitment to skill growth

If this resonates with you, we'd love to hear from you today