IT Support Technician

1 week ago


Victoria, Canada cermaq Full time

IT Support Technician (Tofino, BC)

Cermaq Canada is looking for an IT Support Technician to support new and existing IT initiatives while providing great customer service to employees. You would report to the IT Manager and your primary responsibilities will be to support desktop users, offices, remote farm sites and facilities, while maintaining communications technology and access to IT services. The duties covered by the role will include a mix of remote support from offices, field service work and deskside support.

Cermaq is a world leading salmon farming company. We have a team of more than 3500 employees across Chile, Canada, and Norway. A team committed and proud to grow superior seafood for a global market. At Cermaq, you become part of a meaningful, developing, and diverse workplace. We offer a wide range of job opportunities where you will be able to grow and learn in a sustainable and rapidly developing industry. We support our employees’ personal development and make it possible for you to realize new ideas and initiatives. Our culture is informal and committed. We are smart people in rubber boots. We care for each other, for the environment, and for our communities.

**Primary Job Duties**:

- Investigate and troubleshoot incidents and issues, identifying the root cause and resolving within defined service level agreements
- Document recurring incidents and contributing to the Problem Management process
- Fulfilling business requests from the agreed catalogue of services in a timely fashion while maintaining customer satisfaction
- Carry out installation and upgrades of wireless communication technologies at remote sites
- Carry out the install of equipment and supporting structures with the use of tools in a safe and effective manor
- Review and carry out access control requests and changes as part of the onboarding and offboarding processes
- Work proactively with internal and 3rd party resolver groups to support the wider infrastructure and services delivered to Cermaq
- Work effectively and efficiently capturing detail of all work through the ticketing system and knowledge portal
- Use analytical skills, attention to detail and ability to quickly find a workable solution under pressure
- Offer new solutions to business problems through more effective use of technology
- Work as part of the wider IT Services team achieving departmental and business goals

**Application Requirements**:

- At least 2+ years of relevant IT experience
- Experience supporting Microsoft 365 Services
- Experience supporting and deploying Windows 10 Professional & Enterprise
- Experience supporting and deploying mobile handheld devices (iOS)
- Must be comfortable boating in coastal waters, working in the elements and with potential for working at heights or in confined spaces
- Strong English communication (written & verbal)
- Must have reliable transportation and a minimum class 5 BC Driver’s License
- A broadband Internet connection at home

**Special Requirements**:

- Prerequisite to hiring includes reference checks and criminal records check
- Only applicants who are legally allowed to work in Canada will be considered

This permanent full-time position is based out of our Tofino office and works Monday to Friday 8:00am to 5:00pm with some flexibility required for travel and events. Company benefits are available immediately during Covid-19 restrictions.

**How to Apply**:
Cermaq Canada is an equal opportunities employer who provides a workplace that is free of discrimination.

will be contacted.



  • Victoria, Canada Happier IT Inc Full time

    We are looking to add some amazing people, like yourself, to our already amazing team. Are you looking for a new opportunity to advance your career? As one of Canada’s Fastest Growing Companies we provide opportunities to grow professionally, make lifelong friendships and experience the excitement of growth. Service Desk Technician - Live Support We want...


  • Victoria, Canada ESW IT Business Advisors Full time

    **About ESW - IT Business Advisors** ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven...


  • Victoria, British Columbia, Canada Smart Dolphins IT Solutions Full time

    *This is an in-person position; therefore, you must reside in Victoria, BC at the time of hire.*For over 25 years Smart Dolphins has been helping businesses on Vancouver Island and beyond thrive through technology with exceptional IT solutions and genuine care.If you're looking for a team that values curiosity, embraces innovation, and knows how to have fun...

  • IT Support Technician

    2 weeks ago


    Victoria, Canada Woodward & Company Full time

    **Woodward & Co. Lawyers LLP** is a national law firm with offices in Victoria and Tsartlip, BC, as well as Toronto, ON. We aim to be the leading national law firm that provides excellent legal services to Indigenous communities, governments and businesses, advancing transformative change in an era of reconciliation and decolonization. We are seeking an IT...


  • Victoria, Canada Shift Energy Group Full time

    **Solar and IT Support Technician** **%100 Onsite** **Victoria, BC** **$55k-$70k per year** Shift Energy Group is Western Canada’s single source of comprehensive clean energy solutions. Our teams design-build Solar Photovoltaic Systems, Energy Storage Systems, LED Lighting Retrofits, and Electric Vehicle Charging Solutions. Together our energy...

  • IT Technician

    2 weeks ago


    Victoria, Canada Smart Dolphins IT Solutions Inc. Full time

    **PLEASE READ BEFORE PROCEEDING** **ABOUT SMART DOLPHINS** Our culture and atmosphere are positive, open and dynamic. We love our Dolphin lives and always strive to help and elevate each other. We are awesome and we have proof! We are certified as a "Great Place to Work" and placed 15th in the national standing of top 50 businesses with under 50 employees....


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Network...

  • Technician

    2 weeks ago


    Victoria, Canada Harris Victoria Chrysler Full time

    Harris Victoria Dodge is looking for a **Service Technician**! As a key member of our team, the Service Technician brings to life the ultimate service experience. The Service Technician is responsible for working attentively in maintaining, repairing, and servicing customer vehicles to ensure safety and customer satisfaction as well as overall department...


  • Victoria, Canada Mother ComputersMgaming.ca Full time

    Mother Computers and Mgaming has a rare opportunity for an experienced Mac and/or Windows Technician to work in a retail setting. This is a unique tech position as it also involves some sales and interacting with our awesome customers. **Responsibilities**: - In-Store Support includes greeting customers and checking in computer equipment for service....


  • Victoria, Canada Mother ComputersMgaming.ca Full time

    Mother Computers and Mgaming has a rare opportunity for an experienced Mac and/or Windows Technician to work in a retail setting. This is a unique tech position as it also involves some sales and interacting with our awesome customers. **Responsibilities**: - In-Store Support includes greeting customers and checking in computer equipment for service....