Print Support Technician

**About ESW - IT Business Advisors**

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

**Our Core Values**

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.
- Courageous Spirit: Intentionally moving forward while persevering in a positive manner.
- Servant Heart: Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
- Fun Attitude: Approaching our lives in a way which encourages excitement, passion and enjoyment.

**The Position Highlights**
- Print Support Technician
- Location: Victoria, BC - Print Solutions Services

**Commitment and Term**
- Full-Time, permanent
- Hours: Monday-Friday 8 am - 5 pm, with some after-hours support required as needed

**Primary Focus**
- Provide onsite and remote break/fix support on network infrastructures for hardware and software on servers, workstations and copiers/printers
- Investigating, troubleshooting, problem solving and resolving technical related issues including root cause analysis, testing and documentation.
- Troubleshooting and diagnosing client service issues
- Providing Print Sales Support
- Consulting and providing basic end user training on workstations, copiers and printers
- Administrative tasks as required
- Time keeping and documentation maintenance
- Customer feedback
- Remote software troubleshooting and support
- Assisting Team members as required
- Assisting with moving copiers and printers occassionally

**Knowledge, Skills and Abilities**
- Knowledge of printers, copiers, Windows OS, MS office products, IT and Networking are advantageous
- A high school diploma is required, and industry certifications such as HP, Toshiba, A+ and Networking+, MCSE are desirable
- At least 2 years experience in a technical support role or an appropriate combination of education and experience would be considered
- Client focused and excellent client service skills
- Excellent verbal and written English skills
- Work well as part of a team as well as independently
- Work efficiently under pressure and remain calm in tense situations
- Ability to multi-task as calls may come in at anytime during the day
- Good organizational and prioritizing skills
- Able to pay attention to details and follow processes
- Trustworthy with high ethical standards
- Ability to think logically and analyze complex problems
- Mechanically inclined as the job may include taking apart, repair and assembly of printers/copiers
- Software Troubleshooting
- Willingness to learn and progress IT qualifications

**Working Conditions**
- Must be physically capable of moving 75lbs.
- Primarily, this position will be based in Victoria but may require travel to surrounding areas.
- Unscheduled, after-hours support and on call may be required occasionally
- Travel is necessary. Own vehicle is required.

**Contacts
- Professional Support Solutions (PSS) and Print Solutions (PSol): These are the teams you work within daily to provide support with IT and print devices.
- Clients: who require support and service on their print/copier devices and relating software.

**Reporting Relationships**
- No Co-workers report to the Print and IT consultant role

**Additional Comments**
- Copier/Print experience preferred
- Background checks and other assessments are conditions of employment.
- Client specific assessments (e.g. drug testing) may be required

**How to Apply**

**On our ESW Web site, through BambooHR and please include**:

- A cover letter
- Where you saw this position advertised.
- If you were referred to this position, the name of the ESW co-worker who referred you

**Only applicants eligible to work in Canada will be considered.