Mac / Windows Technician and Sales Support

4 days ago


Victoria, Canada Mother ComputersMgaming.ca Full time

Mother Computers and Mgaming has a rare opportunity for an experienced Mac and/or Windows Technician to work in a retail setting. This is a unique tech position as it also involves some sales and interacting with our awesome customers.

**Responsibilities**:

- In-Store Support includes greeting customers and checking in computer equipment for service. Ensure customer satisfaction, including taking ownership of open tickets and ensuring all service requests are repaired to the highest standard. Specific issues will be operating system upgrades, cleaning infected computers, hardware upgrades and general computer repair.
- Provide Technical Support and Communicate effectively with clients gathering necessary information to resolve and/or facilitate resolutions for a wide range of issues.
- Test, repair and/or replace computer systems, networks and related peripherals
- Other duties as required

Required Skills / Experience:

- Familiar with computer software, hardware, operating systems, and manufacturer's tools used for testing and troubleshooting hardware
- Adaptable and able to excel in an environment with multiple tasks that are constantly changing.
- Belief in the company's overall vision and goals and a commitment to deliver on those values
- Well presented in attitude, dress, and communication. Positive attitude a must.
- Prefer least 1+ years of computer hardware, service and repair experience
- Must be able to speak and write English fluently

What Mother Computers/Mgaming has to Offer
- Comprehensive benefits package (Medical/Dental)
- Commission on sales
- Fun, friendly, low stress work environment
- Nice, loyal customers

**Job Types**: Full-time, Part-time

Pay: $23,771.00-$51,155.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Tips

Work Location: In person



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    Mother Computers and Mgaming has a rare opportunity for an experienced Mac and/or Windows Technician to work in a retail setting. This is a unique tech position as it also involves some sales and interacting with our awesome customers. **Responsibilities**: - In-Store Support includes greeting customers and checking in computer equipment for service....


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