Coordinator Staff Services

**Job ID**: 53228

**Job Category**:Human Resources

**Division & Section**:Fire Services, Fire Services Administrative Services

**Work Location**:4330 Dufferin St, Toronto

**Job Type & Duration**:Full-time, one (1) Permanent and one (1) Temporary (12 months) Vacancy

**Salary**:$86,716 - $112,255

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

Qualified List will be established to fill permanent or temporary positions.

**Number of Positions Open**: 2

**Posting Period**: 10-Feb-2025 to 03-Mar-2025

Reporting to the Division Chief of Staff Services, provides assistance with regard to investigations, grievances, complaints, human rights issues, dispute resolution matters, performance management, labour relations issues, return to work and attendance management.

**Major Responsibilities**:
The primary functions associated with this position include but are not limited to the following:

- Conducts workplace investigations.
- Researches and addresses complaints, human rights issues and other work related matters.
- Assists with research and resolution of grievances, issues and labour relations matters.
- Ensures Collective Agreement requirements and Toronto Fire Service policies and guidelines are followed to provide an equitable safe return to work and promote harmonious labour relations.
- Engages with various stakeholders, including TFS employees, L3888 Executive members, TFS management, Employee Health, Employee Relations, Human Resources and the Chief Medical Officer, where necessary to investigate and determine courses of action.
- Provides assistance and consultation to management in addressing performance management issues.
- Attends monthly meetings to administer Return to Work case management with the Division Chief of Staff Services, Human Resources, the Operations Commander, Medical Officer and Health and Safety Consultant as requested.
- Provides consultation on issue resolutions/problems to all levels of management, employees, union representatives and the Workplace Safety and Insurance Board.
- Arranges for Return to Work accommodations including follow up and documentation of work limitations, when requested.
- Provides assistance and consultation to management with respect to attendance management.
- Administers the attendance management program, analysis and follow up in collaboration with all Fire Prevention Divisions, when requested.
- Ensures the maintenance and confidentiality of medical information received.
- Produces and disseminates statistical reports to TFS management, as required.
- Administers processes for receiving return to work (RTW) medical information, including assessing the medical information, determining action to be taken based on medical information and implementing action in order to facilitate a safe and early return to work from sick leave, LTD or WSIB, when requested.
- Maintains current information for case management files, schedules station personnel for monthly meetings, notifies the Medical Office, Human Resources and those responsible for effective program performance.

**Key Qualifications**:

- Post-secondary education in a discipline relevant to the position, or the equivalent combination of education and/or experience.
- Considerable experience conducting workplace investigations and bringing them to successful conclusion.
- Considerable experience in preparing comprehensive reports and professional presentation material.
- Considerable experience researching and addressing complaints, human rights issues and other work related matters.
- Considerable experience researching and resolving issues related to performance management, attendance management and other labour relations matters.
- Experience related to attendance management and/or permanent/temporary accommodations and/or return to work.
- Highly developed customer service skills and ability to deal with people in difficult situations.
- Good interpersonal skills with ability to deal positively and effectively with all levels of staff and the public in a professional, respectful and civil manner.
- Ability to work with mínimal supervision as part of a larger team; as well as the ability to make sound, independent judgment calls and know when to seek counsel and advice.
- Strong analytical and problem solving skills.
- Excellent organization skills with ability to handle multiple priorities and meet deadline within a fact paced environment.
- Strong written and verbal communication skills.
- Proficiency in the use of Microsoft Office Suite (Word, Excel and PowerPoint).
- Ability to work positively within a diverse environment.

**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

**Accommodation