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Administrative Assistant

2 weeks ago

Oakville, Canada Springboard Clinic Full time

**About the Clinic**

Springboard Clinic is opening a new location in Oakville, Ontario

At Springboard Clinic, we are making an impactful difference in the lives of individuals of all ages living with mental health, learning, and attention challenges through our services. We are an innovative mental health clinic with a vision to transform the world's acceptance of diverse ways of thinking and ensure everyone with ADHD has a chance to become to best they can be.

As a close-knit group of clinicians and administrators, we share a strengths-based philosophy of care that extends to both our clients and our internal community. You can join social events, committees, monthly All Hands meetings, and group meetings to feel connected to your teammates.

**About the Role**

Please note, this role is _not_ remote but rather will be in-person, working on site at the Clinic's new Oakville location.

**Responsibilities**:

- Greet clients and check them in
- Redirect calls and messages to appropriate staff members: internal messaging and/or following up with clients/staff
- Coordinate appointment bookings across multiple clinician calendars
- Process payments and create insurance receipts: deposits, assessment fees, missed appointments, coaching/psychotherapy sessions
- Follow-up with clients about a variety of topics, including outstanding invoices, pending referrals, incomplete documentation
- With consent, communicate with external stakeholders surrounding sensitive and confidential client information
- Value confidentiality and privacy when interacting with patients and patient information

**Required Skills**:

- Minimum undergraduate degree, or certificate in administration with additional workplace experience
- Minimum 2-3 years of administrative experience; previous experience working in a health care environment is strongly preferred
- Excellent organizational and time management skills
- Advanced communication skills (verbal and written) - polite, patient, and respectful interpersonal communication abilities
- Forward thinker with strong problem-solving abilities
- Passion for customer service and client care
- Conscientious and detail-oriented
- Can work efficiently both independently as well as collaboratively within a team
- Comfortable using multiple technology systems in tandem and capable of learning new technology platforms in a timely manner

**We are dedicated to your professional happiness**:
We celebrate your successes and support you during life events. Just as we work to empower our clients, we want you to feel driven and happy in your role. We're invested in nurturing the strengths of our team to help them achieve their best. We offer an evolving set of benefits, which for a part-time employee includes:

- Wellness Program access
- Team socials

Springboard Clinic is an equal opportunity employer. We strive to ensure that equity, diversity, and inclusion are embedded into all aspects of our clinic's culture. We are committed to creating an inclusive and barrier-free workspace that reflects the community we serve, beginning with the recruitment process. We believe a diverse workplace benefits both employees and clients. We all have different lived experiences, but all share the same goal of providing and receiving high-quality client care. You are welcome here.

Other Role Information:

- Part time employment: working approximately 20hrs per week on a regular work schedule
- Work days: Weekdays
- Location: In Person in Oakville ON, on Oak Park Blvd
- Start Date: February 2025
- Salary: Hourly, commensurate with experience

**How to Apply**:
**Job Type**: Part-time

Expected hours: 20 per week

Application question(s):

- Are you able to work in person in Oakville, Ontario?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Administrative experience: 2 years (required)

Work Location: In person

Application deadline: 2025-01-02
Expected start date: 2025-02-24