Front Desk Agent

2 weeks ago


Manitou Beach, Canada Manitou Springs Resort and Mineral Spa Full time

**Work setting**:

- Hospitality industry
- Staff accommodation available
- Rural area
- Relocation costs not covered by employer
- Willing to relocate

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure

**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?

**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits

**Other benefits**:

- Free parking available
- On-site housing options



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