Guest Service Agent

7 days ago


Falcon Beach, Canada The Hotel at Falcon Lake Full time

**Job Overview**

**Duties**
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Manage front desk operations, including check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints with promptness and courtesy.
- Operate multi-line phone systems to assist guests with reservations and information.
- Provide information about hotel amenities, services, and local attractions.
- Process payments and maintain accurate records of guest transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a clean and organized front desk area.

**Qualifications**
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with the ability to communicate effectively with guests.
- Proficiency in phone etiquette, ensuring clear communication over multi-line phone systems.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude, strong work ethic, and commitment to providing exceptional guest services. Join our team as a Guest Service Agent where your contributions will help create memorable experiences for our guests

**Job Type**: Part-time

Pay: $18.00-$21.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Discounted or free food
- Flexible schedule
- Relocation assistance

Work Location: In person



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