Motelier Concierge

MOTELIER CONCIERGE
(MULTIPLE POSITIONS - SAUBLE BEACH, BRUCE COUNTY)

ABOUT
The June Motel is a boutique motel brand with two locations, Prince Edward County and Sauble Beach, an online shop and a Netflix TV series called Motel Makeover. As we grow, we’re looking for like-minded and entrepreneurial people to join our team and support us in our mission to create beautiful places to stay where you can live the good life.

REPORTING TO
In this role, you’ll report directly to the General Manager of The June Motel.

SUMMARY OF POSITION
The motelier concierge is responsible for the daily front of house operations to ensure The June’s service and brand standards are being upheld. Duties will include guiding the guest experience from check-in to departure, ensuring excellent guest service, hosting and serving in the lobby bar, and ensuring that the property is clean and looking its best.

DUTIES & RESPONSIBILITIES
- Process guest arrivals and departures
- Executes The June’s Lobby Bar food and beverage service; taking orders, preparing light

snacks, and pouring and serving drinks.
- Prepare and deliver items to guest rooms upon request.
- Respond to a wide variety of guest requests both in person and virtually with the highest

level of professionalism and a motelier host mindset.
- Selling, packaging, and restocking a curated selection of gift shop products
- Proactively assesses the guest needs/requests and creates personal recommendations

and touches.
- Perform light housekeeping and cleaning duties for consistent cleanliness of common

spaces, using proper cleaning and sanitation protocols.
- Accommodates special requests, assist guests with special needs whenever possible;
resolves customer complaints; assists customers in all inquiries in connection with our
services, hours of operations, key troubleshooting, in-house events, directions, etc.
- Promotes inclusivity, and works harmoniously with co-workers and supervisors.
- Assures that collateral and information for restaurants, attractions, maps, and other local

attractions are updated and current.
- Utilizes a variety of software programs for property and inventory management, as well

as billing. Prior knowledge of Lightspeed POS and WebrezPro PMS an asset.
- Provides basic troubleshooting support for in-room services such as Internet, TV

Remotes, etc.
- Follow emergency and safety procedures and complete reports as necessary.

PREREQUISITES
- A flexible schedule is required, including weekends and holidays.
- A physical working environment with walking, stair climbing, bending, reaching, and lifting (approx. 30 lbs) required
- Ability to multitask and work well under pressure
- A high degree of attention to detail and professionalism
- Demonstrated previous guest service experience

QUALIFICATIONS
- Excellent English verbal and written communication skills required
- Smart Serve (Age 18 plus is a requirement)
- Comfortable using multiple computer programs, previous POS/PMS experience is an asset
- General computer proficiency; including Google Workspace an asset
- Knowledge of the local area and/or an interest in food and beverage is an asset.

**DETAILS & COMPENSATION**
- **Start date**: Immediately
- Rate: *$16.00-$22.00 per hour based on experience (plus tips & bonus structure)

APPLICATION PROCESS

The June Motel is committed to creating a diverse and equal opportunity culture and we celebrate our inclusive work environment. We encourage and welcome members of all backgrounds and perspectives to apply.

The June Motel is committed to accommodating applicants with disabilities throughout the talent acquisition process. If you require any accommodations at any point, please contact us.

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 6 months
Part-time hours: 40 per week

**Salary**: $16.00-$22.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

COVID-19 considerations:
Yes, local guidelines apply.

Ability to commute/relocate:

- Sauble Beach, ON N0H 2G0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (or willing to obtain) (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: One location