Assistant Manager Garden Center

**Assistant Manager Garden Center (Store)**

**POSITION OVERVIEW**

Reporting to the Garden Center Manager, the Garden Center Assistant Manager is responsible for contributing to the operational success of the store. This is a dynamic role in a positive environment that includes both front-of-house and behind-the-scenes responsibilities. Daily, you will support and supervise the team to ensure that the garden center runs smoothly. You will play a supporting role in purchasing and merchandising garden center products and executing the business strategies. This is a 5 day per week, year-round position for a team player with superior customer service and leadership skills, attention to detail and accuracy, and a keen eye for the retail environment.

**KEY RESPONSIBILITIES**

**Front-of-House**:

- Support, supervise, and coach the Garden Center team to ensure smooth store functioning
- Provide - and inspire - customer service excellence for each customer, every day.
- Assist with recruiting, onboarding, training and coaching team members.
- Oversee customer service standards, resolve concerns in a professional manner.
- Ensure products are effectively merchandised and seasonally relevant.
- Maintain high productivity levels within the team.

**Behind-the-Scenes**:

- Assist with purchasing of store product categories.
- Assist with inventory management, including physical counts and adjustments.
- Complete POS receiving and maintain accounting paper flow for store products.
- Ensure posting and reconciling of the daily cash is completed and bank deposits prepared.
- Run regular reports: e.g., Project management, inventory, sales, merchandise, margin and other analyses.
- Identify opportunities for improvement in operational procedures.
- Assist with social media and other marketing activities and strategies.
- Schedule and coordinate the team as needed.
- Ensure company health and safety policies and procedures are followed.
- Assist with other tasks and functions as needed.

**REQUIRED QUALIFICATIONS**:

- Management or leadership experience, preferably in a retail or hospitality setting.
- An understanding of customer service excellence and the commitment to achieve it.
- A collaborative approach with the ability to work independently.
- A successful multi-tasker with a proven ability to work in a fast-paced and constantly changing retail environment_._
- A friendly and professional demeanor with advanced written and verbal communication skills.
- Strong attention to detail and accuracy.
- Experience with POS systems.
- Experience with inventory management.
- Must be able to work full time (5 days / 40 hours per week).
- Weekend availability (Tuesday - Saturday schedule).
- Available for both opening and closing shifts (7:30 am to 6:15 pm in peak season).
- Strong computer skills, specifically experience with Excel and spreadsheets.
- An interest in ongoing learning and the willingness to achieve relevant certifications.
- An understanding of retail financial math concepts.
- A passion for plants and people and building strong team and customer relationships.
- The ability to lift up to 20 kg and to stay physically active throughout the day.
- Experience with product purchasing in a retail setting
- Experience with product marketing in a Garden Center environment
- Good general knowledge of plants and plant-related products

**COMPENSATION**
- $45,000.00 - $50,000.00 per year depending on experience
- Company Benefit Program + Fitness Reimbursement Program
- Staff Discount on all plants and products

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person