Customer Support Representative

7 days ago

Niagara Falls, Canada CWD (Circus World Displays) Full time

**Customer Support Representative - Full Time**
- Location: Niagara Falls, ON
- Working Hours: Monday - Friday, occasional holidays, 8:15am-5:00pm on site,
- Benefits: Full comprehensive (dental, medical and eye) 80/20 split
- Other perks: Annual professional development fund, RRSP, fitness incentives, commission, 50% off on CWD brands, team events & many more

**About Us**

CWD designs, markets & sells the highest performance consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different
- Respond to incoming customer inquiries related to pre-sale, billing, shipping, order processing and product technical inquiries
- Issue Return Authorizations for customers if troubleshooting does not resolve the product issue
- Complete bulk sales for customers by following up on sales leads, creating quotes and completing the final sale
- Other _
- Identify and report trends on customer inquiries or issues to help improve internal processes
- Assist with new product sample testing to provide feedback to Research and Development Team for product improvements
- Assist with product manual reviews to ensure detailed instructions are provided to customers for product setup and ease of use
- Participate in various inter-departmental meetings as required to share insights about customer trends and be the voice of the customer
- High School Diploma (OSSD)
- A college diploma or certification in a related program would be an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification
- A keen interest and understanding of electronics and the ability to support customers to get maximum functionality from devices
- Experience using Microsoft Office
- The ability to multitask, learn quickly, pay close attention to details, and easily adapt to a changing environment
- Passion to solve problems for customers, think creatively, give suggestions to make improvements in processes and make our customer’s experience better

CWDLP

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

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