Member Services Clerk B-cupe

The Winnipeg Civic Employees’ Benefits Program_ (_WCEBP_) provides pension and long term disability benefits to employees of the City of Winnipeg and eight other participating employers. Its Member Services section delivers plan administration services, including the complete processing of activities such as retirements, relationship breakdowns, changes to employment status, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures, and legal and regulatory requirements. Staff of the _WCEBP_ work in a highly technical, regulatory financial environment requiring attention to detail, accuracy, and confidentiality.

Under the management of the Director of Member Services and the day-to-day supervision of the Pension & Benefits Officer, the Member Services Clerk provides clerical and basic calculation support to Member Services by gathering and analyzing data, processing incoming forms and documents, performing basic pension and group life insurance calculations, and preparing member communications. Interacting with Members and beneficiaries to provide them with prepared information and materials is also an important aspect of this role. The Member Services Clerk provides reception coverage and performs other duties appropriate to the position classification, as assigned, to assist in the efficient operation of Member Services and the _WCEBP_.

**As the **_Member Services Clerk (Clerk B) _**you will**:

- Provide clerical and basic calculation support related to retirement, relationship breakdowns, changes to employment status, and deaths, including:

- Analyze the circumstances of each transaction and determine appropriate information to use and processing procedures to follow, in accordance with _Plan Texts_, Manitoba's _Pension Benefits Act_, and the _Income Tax Act_, as applicable
- Research, analyze, verify, and project Members' service and earnings for use in calculation of pension and benefits
- Perform basic calculations using provided systems, tools, and procedures
- Analyze calculation results for reasonableness and accuracy
- Prepare basic coding instructions and vouchers required to process payments
- Prepare letters and statements using supplied templates
- Review incoming correspondence and determine if action is required and by whom
- Provide administrative support to Member Services
- Provide reception coverage as required
- Ensure data integrity and privacy of Member records
- Participate in professional development training as required by_ WCEBP_ and perform other related duties compatible with the classification

**Your education and qualifications include**:

- High School Diploma, including University entrance mathematics supplemented with relevant experience in a professional office environment (e.g., pension administration or a similar technical, financial field);
- Post secondary education (diploma or certificate) in business administration is considered an asset;
- Demonstrated proficiency in Microsoft Office, with advanced Excel;
- Strong mathematical aptitude (must successfully complete _WCEBP_ mathematics test);
- Excellent organizational skills with the ability to work under pressure with high volumes, plan, set priorities and meet competing deadlines;
- Knowledge and experience with general office practices, procedures and equipment;
- Ability to work independently, follow instructions and exercise good judgment with mínimal supervision;
- Ability to establish and maintain effective working relationships with fellow employees and to deal effectively and courteously with plan members;

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- Applicants will be required to undergo proficiency testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
- Willingness and ability to successfully complete additional training and/or certificates relevant to this position's duties within specified timeframes, if requested by _WCEBP_ management.