Tsr Account Manager

2 weeks ago

Edmonton, Canada Hi Signs 310-SIGN Full time

We are a leading provider in the traffic and safety industry, offering a wide range of products and solutions. We specialize in traffic control equipment, custom signage solutions, and rental services, catering to a diverse clientele. Our commitment to quality and customer service is the cornerstone of our business.

**Our Mission**: To understand our clients’ complex needs then design, create and manage simple solutions.

**Our Vision**: Reshaping how we navigate our built environment.

**Our Core Values**:Competency, Passion, Urgency, Progressive, HappinessWe are presently seeking an Account Manager / Customer Service Representative to join our team.

**Main Duties**:

- Provide quotations for traffic, safety, and rental products, including sign stands, posts, hardware, traffic signs, cones, delineators, and specialized equipment like speed radar signs and LED stop signs.
- Manage customer orders from inception to completion, including invoicing, processing credit card payments, arranging drop shipments, and ensuring timely delivery.
- Coordinate closely with the art department and clients for graphic design proofs, collecting feedback, and obtaining final approval for production.
- Efficiently handle incoming leads and inquiries through the group inbox and answer phone calls during regular hours of operation.
- Utilize the TSR Playbook for product specifications and quoting, and maintain a strong understanding of mark-up/margin and profitability.
- Monitor and process online website orders through eCommerce platforms (WooCommerce and other websites owned by the company).
- Maintain positive interactions with team members and clients, ensuring high customer satisfaction.

**Required Skills and Experience**:

- Proficiency in Freshbooks, Jonas, Google Suite, and various eCommerce platforms
- Familiarity with the TSR Pricing and Purchasing Portal.
- Strong knowledge of the Alberta Transportation (traffic signs & supply) industry.
- Exceptional communication and customer service skills.
- Ability to manage multiple tasks efficiently and prioritize effectively.
- Positive attitude and team-oriented approach.

**Preferred Qualifications**:

- Experience in a similar role within the traffic and safety industry.
- Strong problem-solving skills and attention to detail.

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Edmonton, AB T6E 0B6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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