Front of House Manager

17 hours ago

NiagaraontheLake, Canada The Irish Harp Pub Full time

Front of House Manager
The Irish Harp Pub is currently hiring a Front of House Manager position. This position will be reporting to the Owner, General Manager, and Assistant General Manager. The vital role will help in directing the operations of The Irish Harp Pub.

Shifts: Days, evenings, weekends, and holidays. Predominantly 4pm to 12am Wednesday to Sunday with Monday, Tuesday off unless a manager is on vacation.

**Job Type**: Full-Time, year-round.

Compensation: Salary, commensurate to experience. Includes benefits after three (3) months.

**Responsibilities**:

- Monitor day-to-day business operations.
- Maintain and control the costs associated with business operations, inclusive of inventory levels and labour.
- Evaluate all employees to provide timely training, coaching, feedback, and correction.
- Manage the front of house staff to create a pleasant customer experience.
- Manage customer complaints.
- Oversee front of house organization, cleanliness, and sanitation.
- Effectively schedules employees to meet business demands.
- Complete and maintain all required paperwork and reporting.
- Maintain compliance with all company practices, policies, and programs.
- Ensure compliance with all government regulations, inclusive of public health.
- Correct unsafe practices or conditions.
- Adjust to the needs of the business and management team of the company.

Qualifications:

- 2+ years of Front of house supervisor, or equivalent experience.
- Exceptional customer service and interpersonal skills.
- Reading, writing, basic math, technical and verbal communication skills.
- Must be able to perform under pressure in a high-volume environment.
- Detail oriented with strong organizational, time management, and problem-solving skills.
- Available to work varied schedules (days, afternoons, evenings, weekends, and holidays) to support the hours of operation.

How to Apply:
**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted or free food
- Christmas Bonus
- Group Benefits

Schedule:

- 8 hour shift
- Weekends

Work remotely:

- No

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Store discount
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

Work Location: In person

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