Front of House Supervisor

3 days ago

NiagaraontheLake, Canada 11th Post on Queen Full time

**Company Overview**

11th Post on Queen is an upscale yet casual dining establishment dedicated to serving high-quality dishes in a lively setting. Our mission is to elevate the hospitality experience in Niagara-on-the-Lake, creating a landmark dining destination that showcases locally inspired cuisine.

**Position**

The Front of House (FOH) Supervisor / Floor Manager plays a key leadership role in ensuring smooth daily operations of the dining room and guest-facing areas. This individual is responsible for delivering exceptional guest experiences, supporting and motivating FOH staff, and maintaining a professional and efficient service environment.

**Key Responsibilities**:

- Lead, supervise, and support the FOH team during service, including servers, hosts, bartenders, and bussers.
- Act as the point person on the floor, ensuring guest satisfaction and resolving issues promptly and professionally.
- Oversee daily opening and closing procedures, including staff check-ins, section assignments, and end-of-day reports.
- Monitor and uphold service standards, cleanliness, and presentation across the dining room and bar areas.
- Assist in training, onboarding, and coaching of new FOH team members.
- Manage guest flow, table turns, and reservations to maximize seating and revenue.
- Handle guest complaints or special requests with professionalism and urgency.
- Collaborate with the BOH (Back of House) team to ensure efficient communication and service delivery.
- Assist with inventory, ordering of FOH supplies, and maintenance of POS systems and floor plans.
- Uphold all health and safety regulations and licensing requirements.
- Support the management team with administrative tasks as needed (e.g., scheduling, shift reporting).

**Requirements**:

- 2+ years of experience in a supervisory FOH role in a fast-paced restaurant or hospitality environment.
- Strong leadership and interpersonal skills.
- Excellent problem-solving and communication abilities.
- Ability to remain calm and effective under pressure.
- Knowledge of service standards, food and beverage operations, and POS systems.
- Availability to work evenings, weekends, and holidays as needed.
- Smart Serve or equivalent alcohol service certification.
- First Aid/CPR certification (preferred but not required).

**Job Types**: Full-time, Seasonal
Contract length: 6 months

Pay: $22.00 per hour

Expected hours: 30 - 40 per week

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- supervisory front-of-house: 2 years (required)

Work Location: In person

  • Front of House Supervisor

    3 days ago

    Niagara Falls, Canada Boston Pizza International, Inc. Full time

    **Front of House (FOH) Supervisor**: A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to...

  • Front of House Supervisor

    2 weeks ago

    Niagara, Canada The Irish Harp Pub Full time

    **The Irish Harp is looking for a new Front of House Supervisor to help lead our team.** **Role of Supervisor** In the position of supervisor, you report to the following Management Team Members and comply to any tasks delegated by the Manger on Duty - Irish Harp Owner - General Manager - Assistant General Manager - Front of House Manager - Head Chef - Act...

  • Front of House Supervisor

    1 week ago

    Niagara, Canada The Irish Harp Pub Full time

    **The Irish Harp is looking for a new Front of House Supervisor to help lead our team.** **Role of Supervisor** - In the position of supervisor, you report to the following Management Team Members and comply to any tasks delegated by the Manger on Duty - Irish Harp Owner - General Manager - Assistant General Manager - Front of House Manager - Head Chef -...

  • Front of House Supervisor

    2 weeks ago

    Town of Sylvan Lake, Canada Boston Pizza International, Inc. (New Glasgow) Full time

    OverviewFront of House (FOH) SupervisorA Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team...

  • Front of House Supervisor

    2 weeks ago

    Town of Sylvan Lake, Canada Boston Pizza International, Inc. (Calgary) Full time

    Front of House (FOH) SupervisorA Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to...

  • Front of House Supervisor

    1 day ago

    Oakville, ON LH Z, Canada Turtle Jacks Muskoka Grill Full time $68,960 - $104,800 per year

    Job OverviewWe are seeking a dynamic and experienced Front of House Supervisor to join the Turtle Jacks Oakville team. The ideal candidate will possess strong leadership skills, a passion for exceptional guest service, and a solid background in food service and restaurant management. This role involves overseeing daily operations, supervising staff, and...

  • Front of House Supervisor

    7 days ago

    Liverpool Rd, Pickering, ON, LV W, Canada Moxies Full time $40,000 - $80,000 per year

    Front of House Supervisor - Immediate HiringAre you passionate about delivering exceptional dining experiences and leading a team to success?Join our team as a Front of House Supervisor and be part of a dynamic Leadership Team dedicated to mentorship, skill development, and career growth. Our restaurants are known for fostering a supportive environment where...

  • Front of House Supervisor

    1 day ago

    Colossus Dr, Vaughan, ON, LL J, Canada Chop Steakhouse & Bar Full time $45,000 - $65,000 per year

    Front of House Supervisor - Immediate HiringAre you passionate about delivering exceptional dining experiences and leading a team to success?Join our team as a Front of House Supervisor and be part of a dynamic Leadership Team dedicated to mentorship, skill development, and career growth. Our restaurants are known for fostering a supportive environment where...

  • Front Desk Supervisor

    1 week ago

    Niagara-on-the-Lake, Canada Best Western Colonel Butler Inn Full time

    Niagara's Finest Hotels is currently seeking a full time Front Office Supervisor to join our growing Best Western team! Do you have a passion for delivering exceptional front line customer service? This could be the perfect opportunity for you. **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage...

  • Front-of-House Supervisor

    1 day ago

    London, ON NP M, Canada Scaddabush Italian Kitchen & Bar Full time $25,600 - $40,000 per year

    Front of House Supervisor - ScaddabushAt Scaddabush we're a little of this, a little of that, and a whole new take on Italian. We're inspired by Italian passion and generosity. We like tables crowded with friends and family. Style without attitude. And of course, excellent cuisine. In true Italian fashion, we rely on fresh ingredients. Our pasta is made...