Temporary Customer Service Representative

**About GrandBridge Energy**

**Who We Are**:
GrandBridge Energy Inc. is guided by a vision to be a leader in energy transformation and driven by a mission to bridge communities to the energy future. We are proud to provide safe, reliable electricity to over 115,000 customers across the City of Brantford, the City of Cambridge, the Township of North Dumfries, and the County of Brant. Our team of dedicated professionals are committed to helping our communities navigate the transition towards a dynamic and evolving energy landscape. The principles and beliefs that guide our operations are deeply rooted in our values. Join us in our mission to shape the future of energy.

**What We Offer**
- Optional OMERS Pension Plan
- Training and Educational Reimbursement Programs
- Professional Development & Career Opportunities
- Wellness Resources & Healthy Lifestyle Incentives
- Employee and Family Assistance Program
- Opportunities for Community Involvement
- Recognized as one of Southwestern Ontario’s Top Employers for 2025 by MediaCorp Canada Inc., organizers of Canada’s Top 100 Employers

**What You Will Do**:
GrandBridge Energy is looking for a Temporary Customer Service Representative to fill a 6-month contract role. As a Customer Service Representative, you will act as a “front line ambassador” for our utility, addressing customer calls, enquiries, and issues in an efficient and courteous manner. This position is ideal for individuals who are personable, detail-oriented, and committed to delivering outstanding service in a fast-paced environment.

Major Responsibilities:

- This position is responsible to answer thoroughly and accurately all customer enquiries relating to industry changes, billing (electric and water) collections, service information, final readings, and service changes.
- Calling customers regarding past due accounts and/or payment arrangements.
- Scheduling and issuing disconnection of service.
- Submission of unpaid final bills to collection agency.
- Determine security deposit requirements on accounts in accordance with corporate policy.
- Process bankruptcy and receivership documents.
- Process water and wastewater accounts.
- Schedule, co-ordinate and follow up on service changes and new services; work orders and service instruction orders issued to Operations, Metering and Engineering.
- Determine if drawing and conditions of service are required from electrical contractors and/or new property owners.
- Co-ordinate and schedule installation and completion of new services for electric and water.
- Process trouble reports and forward to appropriate departments for action.
- Record pertinent data received from customers to effectively respond to planned or emergency outages.
- Prepare monthly statistical reports using various software programs.

**What You Will Bring**
- Minimum of one (1) year of relevant customer service experience is required, preferably in a utility environment.
- Ability to accurately perform basic mathematics functions is required.
- Reliable team player with impeccable communication and interpersonal skills.
- Ability to understand and convey electricity regulatory changes impacting customers and can multi-task in a fast paced, diverse daily work environment.
- Strong interpersonal skills with the ability to work with multiple stakeholder groups and a commitment to fostering a positive and inclusive workplace culture.

GrandBridge Energy

39 Glebe Street, P. O. Box 1060

Cambridge, Ontario N1R 5X6
- Kindly note, we do not entertain unsolicited referrals or resumes from third-party agencies or recruiters for our job postings._
- We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted._ _Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment._
- GrandBridge Energy is an Equal Opportunity Employer and is AODA compliant._