Customer Service Agent

7 days ago

Burnaby, Canada Fix Network Full time

**Your career can go far at Fix Network **:
Fasten your seat belt,** Fix Network** is looking for a **Customer Service Agent** to join our team. As a **Customer Service Agent **you will be required to provide a high level of customer service to Fix Network clients at all times while striving to achieve business targets through superior telephone and communications skills. In this role, you will also be responsible for handling general inquiries, placing accurate orders, issuing invoices and referring escalated calls to the appropriate Representative.

**A day in the life of a Customer Service Agent at Fix Networtk**:

- Audit shop invoices and ensure all proper information is noted on it, such as correct pricing (based on insurance rates), plate number, or any supporting documentation needed.
- Respond to customer service calls in a professional manner.
- Place client orders with accuracy.
- Refer escalated customer calls to the Call Centre Supervisor.
- Investigate and troubleshoot customer service issues via telephone.
- Assist customers with standard account-related requests.
- Provide information about Company products and services, charges and service conditions, and service availability.
- Update the database with accurate messages regarding transactions.
- Conduct call-backs to ensure customer satisfaction, as necessary.

**To be successful in this role, you will need**:

- Secondary School Diploma required.
- 1-3 years' experience in Customer Service preferred.
- Proficiency with the Microsoft Excel.
- Flexible working hours

**Why Fix Network ?**

As well as joining a **young, dynamic and super motivated** **team** in a flexible and most importantly, ever-changing work environment, you will have access to:

- **Extended Health and Dental insurance** for you and your family.
- Employer's contribution to the **RRSP upon hiring**:

- **Training and development**: We are committed to supporting you by investing in world-class training programs
- **Internal career** opportunities
- **100% work from home** opportunity

Fix Network is the world's fastest growing automotive aftermarket service provider with over 2,000 shops in 21 countries. The Fix Network family of brands includes Fix Auto, ProColor Collision, NOVUS Glass, SRP and Speedy Auto Service. And we're just getting started As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position.

**Education**: Required
- High School Diploma or better

**Skills**: Required
- MS Excel

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