Customer Service Agent

7 days ago

Concord, Canada Abtech Services Polytechniques Full time

ABTECH is looking for a key team player

As a **Customer Service Agent**, you will be the first point of contact for our clients—whether in person at the branch or over the phone. You will play a key role in delivering outstanding service by responding to inquiries, supporting sales and rental activities, and managing orders and documentation.

Your ability to build strong relationships will be essential to ensuring customer satisfaction and loyalty. You will also contribute to inventory management and support the equipment rental and repair processes.
- You able to provide a high level of customer service.
- You are organized and meticulous and you want to get things done the right way
- You enjoy multitasking and working with friendly, approachable colleagues.

This job is for you
- Welcome and assist customers at the branch
- Answer phone calls and address various customer needs
- Follow up on customer inquiries and requests
- Provide information on product specifications, features, and benefits
- Handle the reception of equipment for repair and complete the required documentation
- Contact customers when their repaired equipment is ready for pickup
- Prepare quotes and accessory orders
- Prepare orders for in-branch customers
- Process rental orders and generate the necessary documents (contracts, etc.)
- Contact customers for follow-ups on license renewals and pending orders (quotes and web orders)
- Handle deliveries and receptions of new and rental equipment
- Contribute to the inventory management of branch equipment
- Inspect rental instruments before handing them over to customers and upon return
- Manage and monitor the petty cash, handling transactions, reimbursements, and ensuring the accuracy of available funds

**Why Join Us?**
- Supportive team environment
- Opportunities for growth and development
- Competitive compensation and benefits
- Free Parking

**Qualifications**
- Experience and/or training in customer service;
- Excellent customer approach;
- Strong skills in interpersonal relations and communication;
- Enjoy multitasking and have a good ability to adapt;
- Ease with computer systems (Outlook, Excel, ERP);
- Recognized ability to work in a team and manage time and priorities;
- Flexibility, availability, proactivity, courtesy/diplomacy, autonomy and meticulousness;
- Bilingual English and French ( strong asset)

Working Hours:
Monday to Thursday: 8am to 5pm // Friday: 8 am to 4pm

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Creating Quotation: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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