Bilingual Customer Service Representative

5 days ago


Remote, Canada HCL Technologies Full time

Experience in customer service industry
- **Must be available for 24/7 rotational shift Bilingual customer service (French & English)**:

- Provide Level 1 support by following documented SOP's and knowledge articles to retail and wholesale sites for technical issues related to:

- Point of Sale machines
- Pin pad
- Pump, Card reader
- Network connectivity, Carwash systems etc.
- Work within ticketing systems to adequately document all work performed.
- Create a ticket in the ticketing system and proceed with resolution basis documented knowledge articles
- Resolve tickets through phone contacts
- Ability is to quickly respond, troubleshoot, and identify the correct path for resolutions.
- Well organized, detail oriented, and able to work without close supervision

**Benefits**:

- Vision care

**Language**:

- French (required)

Work Location: Remote



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