Change Management Specialist

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:
The goal the Enterprise Change Management (ECM) Team is to achieve business outcomes and
- minimize potential performance impacts through managing and facilitating change. This is
- achieved through:
- Creating conditions and opportunities for change
- Minimizing performance decline during transition

Members of the ECM Team work on projects that range from department-specific initiatives to
- enterprise-wide changes impacting significant numbers of employees in diverse roles.
- As a Change Management Specialist, you will lead the development and execution of the
- following deliverables for highly complex and high impact projects. You will also review and
- approve these deliverables for other projects, manage direct reports and perform departmental
- functions, such as work planning and resource management.
- 1. Change Management Approach and Tactics
- 2. Change Leadership (alignment and coaching)
- 3. Stakeholder Impact Assessment
- 4. Stakeholder Engagement and Facilitation
- 5. Communications (project related written and oral communications)
- 6. Training Programs (Design and Delivery)
- 7. Project Management
- More specifically, as a Change Management Specialist, you will:
- Lead a portfolio of complex change management programs and projects and regularly provide
- progress reports, strategy updates and present implementation plans with supporting metrics to
- Project Directors, Steering Committees and Executive Sponsors.- Conduct current and future needs assessment and analysis and respond to highly confidential,

sensitive queries on complex, unique and broad scope issues covering a full range of disciplines
- across the organization including HR, Finance, Supply Chain, Operations, Customer and
- corporate roles.- Act as a program manager for multiple projects with cross-functional and cross-organizational

scope that require you to use significant judgment and initiative in order to resolve complex and
- diverse issues across multiple stakeholder groups ensuring that change programs meet end user
- needs and realize the intended benefits.- Lead Change Management discussions at Steering Committee meetings and leadership tables,

defining risk and establishing appropriate mitigation plans.- Manage, lead and influence cross-functional teams (comprising of direct and matrixed

employees, consultants and sub-contractors) to ensure business continuity and the successful
- implementation of complex change.- Act as a specialist with extensive knowledge in change management best practices, models,

standards, policies, practices and procedures. Coach project teams on best practices for
- deployment and sustainment to achieve benefits realization.- As the Change Management Lead for multiple projects, set standards and ensure that change

activities delivered by other change management professionals, consultants and sub-contractors
- meet business needs, mitigate negative impacts of change and support the realization of benefits.- Coach leaders across the organization and build consistent change leadership capability and

capacity at all levels.- Be known as a technical leader/expert for change management and change leadership

development cross functions/business units and externally.- Provide regular mentoring and development of other change management professionals.

**Qualifications**:
***
- Graduate qualification in Change Management/ Organizational Development, Business

Administration (or a bachelor’s degree with comparable work experience) combined with
- professional certification in Change Management (i.e. PROSCI, CCMP).- A minimum 10 years experience in designing and implementing innovative change programs,

preferably with multiple internal and external stakeholders in a complex, unionized environment
- coupled with project management and/or other relevant business experience.- An equivalent combination of education, training and experience may be considered.
- Experience working in large and complex environments with a track record of successfully

delivering IT Systems, business process re-engineering and organizational change programs.
- This includes working wi