Change Management Specialist

We look forward to hearing from you

As we continue to focus on being customer driven and keeping insurance affordable for British Columbians, we have also been increasing focus on our people and creating a positive employee experience. To help us accomplish this, we have been evolving the People, Culture, & Sustainability division to help build and deliver programs focused on enhancing our employee experiences and improving the products and services we provide British Columbians. Join our team during this exciting time of advancement for HR and transformation at ICBC

The Enterprise Change Management team has an exciting opportunity for a Change Management Specialist. Reporting to the Manager, Enterprise Change Management, the Change Management Specialist will work with a team of other talented Change Management Specialists (CMS) focusing on the people side of change, which involves preparing, supporting, guiding, and equipping people to adopt and sustain the change on enterprise-wide initiatives. The CMS is an experienced change management professional with a wide range of capabilities that will support the establishment and delivery of a change management centre of excellence (CoE). As a key member of the Enterprise Change Management (ECM) team, they will manage a change management governance model, support the development of an enterprise-wide change management framework, methodology, processes and tools for ICBC. Utilizing a holistic approach, the CMS will be responsible for facilitating the delivery of change management services across various operational programs and projects, of varying sizes and levels of complexity, to support our goal in fostering a culture of organizational change capability.

**Position Requirements**
- Three to five years of leading, designing, and delivering organizational change programs and plans.
- Post-secondary education in relevant discipline (Human Resources, Industrial/Organizational Psychology, Business Administration, Organizational Behaviour etc.)
- Proven experience leading enterprise-wide change management initiatives within a large, complex organization.
- Proven experience in making project level decisions and recommendations about change management needs.
- Experience in building change capability within an organization.
- Ability to collect and analyze data to make informed decisions as it relates to change management projects.
- Experience in advising senior leadership on key people priorities and areas of development on data-driven insights.
- Experience in guiding senior business leaders to further their change goals of the corporation, drive efficiencies and enhance the change experience through strategic people-focused change management practices.
- Proven project management and organizational skills; demonstrated ability to construct “best-practice” work and project plans and manage those plans over time.
- Champions best practice and continuous improvement in change methodology.
- Possesses a keen understanding of sound business practices and the skills to solve a variety of business problems.
- Strong verbal and written communication skills; understand how to effectively structure communications to translate complex concepts and plans into clear, persuasive narratives.
- Strong facilitation and presentation skills.
- Understands the internal and external dynamics of large public sector companies and how to communicate effectively across the matrix, with governmental bodies and the public.
- Experience working within the insurance industry is an asset.
- Professional Change Management designation or certification is an asset (e.g. CCMP, Prosci).

**About us**:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

**Work arrangements defined**:

- ** Hybrid 8 **- you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

ICBC provides comprehensive flexible benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus Wellness Days.
- Extended health plan - 100% employer paid
- Dental plan - 100% employer paid for Basic coverage; 70% employer paid for major coverage
- 100% employer paid life insurance, LTD, and travel insurance
- Sick leave plan - 100% of pay for a period of a maximum of 15 weeks - 100% employer pa