Night Auditor/front Desk Agent
4 days ago
**Join our award-winning team**
At Holiday Inn Express & Suites Airdrie - North Calgary, we pride ourselves on creating a welcoming, professional, and growth-oriented environment. We’re currently seeking a **Full-Time Front Desk / Night Auditor** to join our front office team. If you are friendly, reliable, and enjoy delivering exceptional guest service, this could be the perfect opportunity for you
**Position Overview**:
The **Front Desk / Night Auditor** is responsible for ensuring smooth daily and overnight hotel operations, providing exceptional guest service, balancing daily reports, and maintaining accuracy in all financial transactions. This is a **full-time position**, including evening, overnight, and weekend shifts.
**Key Responsibilities**:
- Greet, check-in, and check-out guests with a warm and professional attitude
- Handle guest inquiries, requests, and complaints efficiently
- Process payments, room charges, and post transactions accurately
- Complete night audit procedures, ensuring all reports balance correctly
- Verify and reconcile all daily hotel transactions
- Maintain front desk cleanliness and security standards
- Communicate with other departments (housekeeping, maintenance, management) to ensure smooth operations
- Assist with daily reports, guest follow-ups, and administrative tasks as assigned
**Qualifications**:
- Previous **Front Desk or Night Audit** experience preferred
- Strong attention to detail and accuracy in financial tasks
- Excellent communication and problem-solving skills
- Ability to work independently and make sound decisions overnight
- Proficient in Microsoft Office and general computer systems
- Must be available for **overnight, weekend, and holiday shifts**
**What We Offer**:
- Competitive hourly wage (based on experience)
- Paid training and growth opportunities within the IHG brand
- Employee discounts at IHG hotels worldwide
- Friendly, supportive, and professional team environment
- Free parking and staff recognition programs
**Schedule**:
- Full-time position (32-40 hours per week)
- Mix of evening and overnight shifts
- Weekend and holiday availability required
Pay: $16.00-$17.00 per hour
**Benefits**:
- Dental care
- Extended health care
- On-site parking
**Experience**:
- Hotel Front Desk: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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