Health Food Store Operations Manager

**Job Summary**:
The primary function of the Operations Manager is to supervise the operational practices of the establishment at the direction of the Board; to ensure that the highest standards are achieved and maintained in accordance with quality assurance policies of the Big Carrot. The Operations Manager has responsibilities, which include building and developing standard operating procedures as directed and rolling them out organization-wide. The Operations Manager is responsible for developing a company capital expenditure budget, collaborating with the Board on the company’s strategic initiatives for the year. The Operations Manager consults regularly with the Board on decisions to ensure alignment within the organization.

The Operations Manager ensures all legal specifications are adhered to in line with the company's own policy, best business practice standards, business legislation, and any laws that govern the running of a food retail business (health and safety, labor law, etc.)

In addition, the Operations Manager oversees day-to-day operations of the organization ranging from merchandising, sales, purchasing, Human Resources, Marketing, Accounting and IT, customer service, staff succession, as well as budgeting in order to ensure the effective functioning of all store locations and food processing facilities, achievement of business goals, and enhancement of the Company’s brand image in the market.

Collaborates with the Board to manage day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Ensures operational costs are controlled and aligns spending with the board-approved budget.

**Major Responsibilities**:

- **Oversees management of all store locations**: Works with store managers to set new productivity goals, forecast budgets, and increase profit margins. Assists in establishing organizational-wide operational policies and procedures that guide store managers in optimizing staff efficiency, morale, and level of customer service.
- **Operating finance & budget management**: Manages day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Assists with the budget process for the store locations, external food processing facilities, and any equipment and staffing costs accrued or predicted for these departments. Provides a detailed operations budget of the organization to the Board of Directors to be strategically analyzed and assessed.
- **Operational strategizing**: Plays a key role in logistics management, and chalking out and implementation of overall operational policy with the goal of logístical improvements. Determines the type of equipment, fixtures, store location renovations to fulfill required organizational improvements. Strategizes on supply chain management (warehouse logistics, key distribution partners) on ways to effectively improve cost and efficiency.
- **Operational Policy Implementation**: Improves processes and policies in support of organizational goals. Formulates and implements specific departmental and organizational policies and procedures to optimize performance and outcomes. Confers with the Board of Directors, Human Resources, and staff as necessary when establishing and implementing operational policies and procedures. Monitors adherence to rules, regulations, and procedures. Facilitates cooperation and coordination between departments.
- **Managing third-party relations**: Ensures that standard procedures are followed when third parties/consultants are hired. Ensures that the necessary administrative and legal formalities are completed. Ensures that the third party properly executes the agreed terms and conditions.
- **Logistics management**: Ensures that the machinery and equipment used have the ability to produce goods and services for the organization at an acceptable standard. Coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generate positive feedback from customers. Prepares reports on the current condition of logistics and decides on the next course of action.
- **General Supervisory Responsibilities**: Directly responsible for the recruitment, operational training, performance evaluation, and disciplinary action of the managers/program directors that directly report to the Operations Manager. Ensures staff adherence to company policies, health and safety regulations, and quality standards.
- _Perform any other job-related duties at the discretion of the Board of Directors._

**Skills, Knowledge and Experience**:

- Bachelor Degree in business administration or similar, or a combination of education and experience.
- Good analytical skills to evaluate programs and trends.
- 2 - 3 years of related management experience.
- Knowledge of human resource management, financial and budget management.
- Excellent written and verbal communication and interpersonal skills

The Big Carrot is committed to providing accommodatio