Appointment Coordinator

2 weeks ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

Delivering top tier service for over four decades, **Audi Niagara** is an award winning team who believes in a personalized guest experience. We offer a first-class sales and service consultation while maintaining our commitment to supporting local communities across Niagara.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**:We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**:We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Schedule service and maintenance retention appointments.
- Utilize dealership call scripts for all inbound and outbound service calls.
- Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals
- Update the CRM with information regarding all verbal communication with customers.
- Enter information in the Appointment Log when an appointment is scheduled.
- Study products and services to continually enhance ability to assist customers.
Communicate with the BDC Manager relative any potential customers issues or problems.

**What you need to succeed**:

- Previous experience in a dealership environment is considered an asset.
- A high school diploma or GED.
- May be required to work on Saturday as per business needs.
- Strong computer skills, including hands-on experience with Microsoft Office and Google Apps.
- Excellent listening and communication skills.
- Ability to work under pressure in a fast-paced environment.

**This compensation range will be based on knowledge and experience**

**Job Type**:Permanent - Full Time
**Salary**: $19 per hour

**Performance Auto Group is a leading automotive company in Southern Ontario with over 1900 employees, 23 brands and 42 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.**

LI-NW1

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