Manager, Undergraduate Academic Services and

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

About the Faculty of Medicine

Welcome to the University of Ottawa Faculty of Medicine, the first and largest bilingual medical faculty in Canada. Our learners have access to state-of-the art facilities and specialized institutions as they learn alongside world-class physicians and scientists. Consistently ranked among the top 10 medical schools in Canada, our faculty is among the top faculties of medicine in the world for research impact in biomedical and health sciences.

**Position purpose**:
Reporting to the Director, Undergraduate Medical Education, Responsible and accountable for the management, coordination and planning of all academic and administrative operations related to the delivery of the Undergraduate Medical Education Program. Provides leadership and expertise in developing strategies to ensure quality of student experience and contribute to the excellence of the reputation of the MD program.

**In this role, your responsibilities will include**:
**Program Management**: Plans, manages and coordinates all administrative operations of curriculum delivery of the MD program including but not limited to the scheduling and registration, clinical placements, accommodations, academic progress, academic counselling, evaluations, examinations, graduation and reporting. Establishes priorities and services offered to various groups including but not limited to homeschool students, visiting students, faculty members and leadership. Responsible for the delivery of quality of services offered to the students, faculty, and leadership.

**Communication and Liaison**: Responsible for maintaining open communication and relationships with external stakeholders such as the affiliated teaching hospitals, Simulation Center and community clinics for the delivery of clinical placements while ensuring students’ compliance with clinical placement record needed to be on site. Liaise with governing bodies such as the Medical Council of Canada (MCC), Canadian Residents Matching Services (CaRMS), Association of Faculties of Medicine in Canada (AFMC), Ontario Medical Association (OMA), the College of Physicians and Surgeons of Ontario (CPSO), the Ontario Physician Human Resources Data Centre (OPHRDC) related to students’ compliance, elective placements and reporting.

**Team Management**: Hires, supervises and evaluates direct reports, and ensures that they have the training and tools needed to efficiently and effectively do their jobs. Applies human resources management procedures and regulations. Oversees teams engaged in the provision of administrative, academic and technical services. Implements a functional structure to ensure administrative staff are well coordinated and efficiently organized. Fosters a culture that focusses on continuous improvement, anticipating needs of internal stakeholders and prioritizes service excellence.

**Training and Tools**: Develops and maintains effective administrative processes and training methodology to ensure employees, hospital coordinators and leaders are provided with proper resources to perform their role. Ensures policies and procedures are followed, and address issues related to delivery of services. Provides expertise in the development of tools supporting the academic services such as the Student Management Systems and adapt processes accordingly to ensure efficient delivery of operations.

**Continuous Improvement**: Leads discussions with administrative staff in order to streamline processes and workflow to eliminate inefficiencies. Develops and implements a working model that will improve service delivery for our internal and exter