Supervisor of Academic Services

The University of Ottawa—A crossroads of cultures and ideas The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong - This position may be eligible for a telework arrangement. Learn more about our telework guidelines click here Position Purpose Manages, coordinates and plans all short - and long-term activities of the Undergraduate Studies Office. Supervises reception and information services offered to undergraduate students and oversees the quality, growth and assessment of these services. Manages academic procedures and other processes on the University calendar (registration, enrolment, student-record maintenance, grades, exams, scheduling/timetables).Coordinates and supervises the work of Officer/Senior Officer of Academic Development and Operations. Acts as a resource person for all questions concerning the Student Information System (uoCampus); also ensures student-record and general data updates and integrity of uoCampus. Collaborates with the Administrator of Undergraduate Programs on various aspects of the Administrator’s duties. Essential Qualifications Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels Knowledge of management principles normally acquired through university education and 5 years equivalent experience Strong knowledge of faculty and university regulations Experience analyzing student files Customer service experience, specifically in the context of academic advising Interpersonal communication, problem-solving and analytical skills Experience in complex administrative writing in both official languages Strong organizational skills; ability to work under pressure, in a team and meet firm deadlines Bilingualism - French and English (spoken and written). Key Competencies **Key competencies required at the University of Ottawa**: **Planning**: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities. **Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible. **Service Excellence**: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section "Useful links" on the home page to read the detailed definition). **Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.