Undergraduate and Office Administrator
4 days ago
**Duties and Responsibilities**:
Reporting to the Departmental Administrator, the Undergraduate and Office Administrator is essential to the Department and fulfills six key roles.
1) The incumbent is the first point of contact for the Department and assists students, members of the general public, staff, faculty, contract instructors, adjunct professors and other researchers with inquiries of a general, procedural or academic nature concerning the Department, Undergraduate Programs, Outreach Programs and their activities.
2) The incumbent administers all undergraduate student processes from recruitment through to graduation.
3) The incumbent responds to all academic-related questions and concerns of Faculty, Contract Instructors and students, and when appropriate will consult the Departmental Administrator.
4) The incumbent participates fully in developing, planning, organizing and promoting events, seminar series, programs and activities in support of the Department.
5) The incumbent is responsible for day to day administration of the department office and providing access to teaching laboratories and classrooms.
6) The incumbent assists the Department Administrator as needed and performs other related duties as requested by the Departmental Chair or Departmental Administrator from time to time.
**Qualifications**:
The incumbent must possess the following qualifications:
- Excellent administrative, organizational, and time management skills.
- Proficient knowledge of university structure and regulations.
- Strong interpersonal and problem-solving skills for dealing with sensitive student issues.
- Demonstrated good judgment, initiative, resourcefulness, tact, and discretion.
- Ability to work effectively under pressure and communicate effectively (verbally and in writing).
- Capability to relay information to all members of the University community and the general public professionally.
- Ability to work successfully without direct supervision.
- Sensitivity to and understanding of various cultural, ethnic, and linguistic profiles.
**Education and Experience**:
The above is normally acquired through the completion of:
- Successful completion of an undergraduate degree. The equivalent amount of combined education and experience would also be considered.
- A minimum of three to four years of forward facing administrative experience in a post-secondary setting.
**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.
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