Nsf Collectors, Accounts Receivable

2 weeks ago

Dartmouth, Canada ADP Full time

**Job purpose**

**Duties and responsibilities**

**Responsibilities**
- Identify customers with outstanding debts.
- Contact and track debtors, encouraging timely repayment.
- Handle customer questions, complaints, and inquiries.
- Create and implement debt collection courses of action.
- Negotiate specific payment plan arrangements with debtors.
- Investigate discrepancies to resolve outstanding customer accounts.

The NSF Collector is responsible to ensure that (ADP Focused):

- NSF code and all related codes are immediately placed on hold when notification of returned item is received.
- Initiate an NSF file by creating an incident report and completing an NSF checklist.
- Multiple systems and databases are utilized to track and record NSF activity.
- Monitor ADP's NSF bank accounts for replacement funds to confirm when funds have been received.
- Ensure holds are removed from client's account and any related codes when NSF item is resolved.
- Collector is responsible for disabling product for uncollected codes and enabling product for resolved cases.
- Request tax adjustments for company codes that have not resolved their NSF.
- Ensure that unresolved NSF returns are escalated to Manager, Accounts Receivables.
- Reporting duties are completed such as Bank reports, Refund Sign off, Daily Aging.

**Qualifications**

**Skills and qualifications**
- Outstanding interpersonal skills
- Strong organizational skills
- Clear, persuasive verbal and written communication
- Excellent negotiation skills
- Problem-solving mindset
- Professional phone etiquette
- Proficient in Microsoft Office Suite (Excel)

**Preferred qualifications**
- Proficient in Microsoft Office Suite (Excel)
- Customer service experience
- Knowledge of debt collection legal requirements
- Strong time-management skills
- Database management skills
- Experience working in a deadline-driven environment
- Account management experience

**Education**

High School Diploma

Business Administraive Education or Account Management is an asset

**Experience**

1-3 years Credit/Collection Management experience.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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