Spa Receptionist
5 days ago
Kiku Wellness is a Japanese Zen-inspired day spa. We value stillness, renewal, and omotenashi (mindful hospitality), offering a serene environment where guests can truly relax and reconnect with themselves. We are currently seeking a Spa Receptionist / Guest Experience Host to join our team.
Key Responsibilities
- Front Desk: Welcome and check-in/out guests, prepare retail items or special requests before arrival
- Sales & Payments: Operate POS, process payments, promote memberships, gift cards, and retail products
- Space Management: Maintain a clean and organized reception and lounge; assist with spa circuit cleaning between sessions
- Guest Care: Serve tea, guide first-time visitors, and ensure guest comfort throughout their visit
- Teamwork & Improvement: Share guest feedback with the manager, suggest improvements, and collaborate with staff for smooth operations
- Administrative Support: Prepare newsletters, guest communications, and assist with other office-related tasks as needed
**Qualifications**:
- Experience in hospitality, spa, or esthetics (2+ years preferred)
- Japanese language ability preferred
- Strong interest in Japanese culture (e.g., tea ceremony, Zen aesthetics) is an asset
- Excellent communication and customer service skills
- Professional, reliable, detail-oriented, and attentive to guest comfort
- Strong multitasking, organizational, and problem-solving skills
- Computer proficiency required (Google Drive, Excel, Word, etc.)
- Available to work evenings and weekends (e.g., 5:00pm-12:30am shifts)
Compensation & Benefits
- $20-$22 per hour (depending on experience & skills)
- Flexible scheduling
- Paid time off
- Staff discounts on spa treatments and retail products
- Wellness program
- Training in Japanese Zen hospitality
Pay: $20.00-$22.00 per hour
**Benefits**:
- Flexible schedule
- Paid time off
- Store discount
- Wellness program
**Experience**:
- spa reception: 2 years (required)
Work Location: In person
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