Assistant Supervisor, Resource Protection

We have an exciting opportunity for an **Assistant Supervisor, Protective Services**to join our Resource Protection team within the **Lower Mainland, BC**.

**This temporary position is expected to last 6 months. Up to 40 hours per week.**

Reporting to the **Protective Services Supervisor**, you will be responsible for the ongoing operational support of the Protective Services in-house Guard and Loss Prevention program.

**This role requires travel regularly between stores in the lower mainland.**

**You will be responsible for**:

- Supporting the resource protection team members by serving as a coach and mentor through regular check-ins.
- Acting as a point of contact for resource protection team members for critical incident reporting and providing guidance and direction to ensure compliance with policies and procedures.
- Reporting critical incidents, store incidents, and customer complaints to Resource Protection Management.
- Creating the resource protection schedule to align with store requirements and budgeted hours.
- Assisting the Resource Protection Supervisor with resource protection team member administrative related tasks, including recruitment, onboarding, payroll, corrective actions, resignations, and terminations.
- Investigating inquiries and complaints from customers or store management concerning resource protection team members' actions.
- Reviewing and retaining CCTV footage records.
- Having in-depth knowledge of company policies and resource protection procedures.
- Staying informed on injury claim documentation and Worker’s Compensation claims, to assist with providing guidance to resource protection team members injured while on shift.
- Keeping up to date with the Criminal Code of Canada information and sharing with resource protection team members.
- Understanding court proceedings (e.g., court documents, scheduling, communication with Crown Counsel) to attend court proceedings with subpoenaed resource protection team members.
- Visiting stores to meet with management to understand store needs.
- Coordinating contract security services with approved companies when necessary.
- Working a variety of shifts including training, on-the-floor and office shifts.
- Assisting the Resource Protection team with additional tasks as required.

**Requirements**:

- Minimum of 2 years working in a Security Guard related role.
- A valid BC Security Worker Licence.
- A valid class 5 BC Driver’s Licence reliable transportation with the ability to travel to locations within the lower mainland.
- Intermediate to advanced level knowledge of Microsoft Office 365 with Outlook, Excel, Word and Teams.
- Previous Loss Prevention Officer experience is considered an asset.
- Previous experience in training and supervising Security Personnel and Loss Prevention Officers is considered an asset.
- Advanced Security Training is considered an asset.

**You are**:

- A highly skilled communicator with strong writing and interpersonal abilities.
- Capable of working independently and managing tasks efficiently.
- Dedicated to delivering exceptional customer service within a fast-paced environment.
- A strong problem solver with the ability to think critically.
- Confident and comfortable in providing feedback, as well as managing and resolving conflict.
- Highly organized with a keen focus on accuracy and detail.
- Proficient in understanding, documenting, and evaluating business processes.

**Compensation Details**:
$26.00 - $30.00
The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

**Join our Team