Assistant Call Centre Supervisor

22 hours ago

Langley, Canada AccuSource Communications LP Full time

A new and exciting opportunity exists at AccuSource Communications LP, a division of Mainroad Group, for an Assistant Call Centre Supervisor. This is a full-time role based out of our office in Port Kells, Langley, B.C and will report to the Supervisor. In this position, you will be responsible for overseeing the daily operations of our call centre and ensuring that our customers receive exceptional service.

**_ About AccuSource_**

AccuSource Communications LP is a _24-hour communications_ centre which takes calls and responds to the public on changing highway/road conditions, hazards, and incidents. Our fast-paced call centre requires quick response times, accuracy in data entry, urgency to assist and patience to help the general public in stressful situations.
- Minimum three (3) years of call centre, dispatch, or customer service experience
- Two (2) years of previous supervisory experience is preferred
- Grade 12 education or higher
- Able and flexible to work shifts, including days, afternoons, and/or graveyards
- Strong verbal and written communication skills
- Accuracy and attention to detail
- Proven leadership capabilities including coaching, conflict resolution, problem solving, and team building
- Able to remain calm and composed in high pressure situations
- Able to deal with conflict in a professional manner
- Knowledge of computers, data entry, Excel, Word and strong typing abilities
- Knowledge of social media platforms including, Facebook & Twitter
- Knowledgeable in the geographic layout of the lower mainland considered a strong asset

**Job duties include, but are not limited to, the following**:

- Answers inquiries from the general public regarding road and traffic conditions in a professional, courteous, and knowledgeable manner
- Logs all incidents promptly, clearly and accurately so that any entry can be used in minor or major investigations
- Keeps a log of all calls
- Identifies operational problems and promptly notifies the road crew
- Develops training materials and provides training & orientation to staff
- Manages and supervises a team of call centre representatives, providing guidance and support as needed
- Supporting supervisor in process implementation**:

- Reviews and sends timecards to Supervisor
- Answers inquiries from the media, Ministry of Transportation and Highways and the general public in a discrete, courteous, and knowledgeable manner
- Actively and consistently acquiring knowledge of existing, upgraded and new equipment, technology and traffic flow operations

**_ Mainroad Group is an equal opportunity employer that values diversity and inclusion in our workplace. We welcome and respect people of all backgrounds, identities, and perspectives. We are committed to creating a fair and equitable work environment where everyone can thrive and succeed._

  • Call Centre Agent

    2 days ago

    Langley, Canada Spa Utopia Health & Wellness Center Full time

    Join our team of reservation agents working to create the best experience for our guests! **About Us**: The 360 Degrees Health & Wellness Company is locally owned and is the Managing Partner for both Spa Utopia & Absolute Spa. Our joint call centre supports both spa groups by maintaining the highest standards of service to our existing guests and making a...

  • Call Centre Representative

    2 weeks ago

    Langley, Canada Gandy Installations Full time

    **About Gandy Installations** Since our inception in 1957, Gandy Installations has grown to become one of the largest forced air heating and cooling contractors in BC. Business is thriving, thanks to our many loyal customers. We are proud of our dedicated and hardworking team of valued employees that have made our business a success for the last sixty-five...

  • Certified Dental Assistant

    22 hours ago

    Langley, Canada Willoughby Town Centre Dental Full time

    -The team at **Willoughby Town Centre Dental** located in **Langley, BC** is looking for a passionate, hard-working **Certified Dental Assistant** on a** **full-time** basis. - The ideal **CDA** for our practice values playing their part for the team, to equip the Dentist through providing outstanding treatment assistance and preparing the treatment room and...

  • Store Manager

    3 days ago

    Langley, Canada Call It Spring Full time

    Looking to unbox your full potential? STEP UP with the ALDO GROUP **WE’RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING.** The ALDO Group has been on this journey for over 40 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness. WeAreALDO **THE...

  • Call Center no Selling

    3 days ago

    Langley, Canada CDN Coast Health & Home Solutions Inc. Full time

    BRAND NEW LANGLEY LOCATION! WE ARE CURRENTLY HIRING FOR DELTA AND LANGLEY LOCATIONS! Our DELTA call centre is located on Annacis Island (between New Westminster and Delta) and Langley location is right beside Costco. We are looking for easy-going people to set and book appointments. This is a permanent position, NO SELLING REQUIRED, just booking appointments...

  • Call Center Representative

    3 days ago

    Langley, Canada CDN Coast Health & Home Solutions Inc. Full time

    BRAND NEW LANGLEY LOCATION! WE ARE CURRENTLY HIRING FOR DELTA AND LANGLEY LOCATIONS! Our DELTA call centre is located on Annacis Island (between New Westminster and Delta) and Langley location is right beside Costco. We are looking for easy-going people to set and book appointments. This is a permanent position, NO SELLING REQUIRED, just booking appointments...

  • Early Childhood Supervisor

    2 days ago

    Langley, Canada Harvest Baptist Church Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Child care centre **Tasks**: - Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children -...

  • Patient Service Centre Assistant

    22 hours ago

    Langley, Canada LifeLabs Full time

    For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic...

  • Ece Assistant

    2 weeks ago

    Langley, Canada Willowbrook Montessori Daycare Full time

    Education: College/CEGEP - Experience: Experience an asset **Work site environment**: - Non-smoking **Work setting**: - Child care centre **Tasks**: - Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children - Storytelling - Lead activities by telling or reading stories,...

  • Assistant Supervisor, Resource Protection

    2 weeks ago

    Langley, Canada Save-On-Foods Full time

    We have an exciting opportunity for an **Assistant Supervisor, Protective Services**to join our Resource Protection team within the **Lower Mainland, BC**. **This temporary position is expected to last 6 months. Up to 40 hours per week.** Reporting to the **Protective Services Supervisor**, you will be responsible for the ongoing operational support of the...