Bilingual Call Centre Agent

1 week ago

Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

**JOB TITLE**: Agent, Call Centre
**POSITION STATUS**: Permanent, Full-time (37.5 hrs per week)
**DEPARTMENT**: Call Centre
**LOCATION**: Montreal, Quebec
**Shift type**: Days, evenings, weekends, statutory holidays
**Training**: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 40 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
WHAT YOU'LL BE DOING
- Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives;
- Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike;
- Utilize selling and upselling techniques to close the sale of vacation package bookings
- Maintain a high level of professionalism in all communications and customer satisfaction.
- Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;
- Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices;
- Ensure customers are informed of all relevant reservation details and products;
- Observe all procedures in handling reservations and related activities;
- Perform other tasks as assigned by immediate superior.

WHAT YOU BRING TO THE TEAM
- College diploma in Tourism or relevant work experience;
- Sales experience with the ability to recognize sales opportunities;
- Exceptional attention to detail and organizational skills, strong verbal and written communication skill.
- Bilingualism (English and French) and strong communication skills;
- Working proficiency of reservation systems (Ex: TTS), an asset.
- Available to work flexible schedules, evenings and weekends
- Available for a 6-12 week training program from Monday to Friday (may include evenings & weekend)

WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model
- $1 Shift premium for shifts starting before 8:00am and after 6:00pm, as well as full weekend shifts
- Company pension plan with employer match
- Employee Share Ownership Plan
- Tuition reimbursement of up to $5000 per year
- Wellness Reimbursement for expenses of up to $300 per year
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential

Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

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