Bilingual Call Center Agent

2 weeks ago

Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

**JOB TITLE**: Agent, Call Center
**POSITION STATUS**: Permanent - Full-Time
**DEPARTMENT**: Call Center - Cruise
**LOCATION**: Montreal, Quebec
WHAT YOU'LL BE DOING
- Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives;
- Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike;
- Utilize selling and upselling techniques to close the sale of vacation package bookings
- Maintain a high level of professionalism in all communications and customer satisfaction.
- Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;
- Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices;
- Ensure customers are informed of all relevant reservation details and products;
- Observe all procedures in handling reservations and related activities;
- Perform other tasks as assigned by immediate superior.

WHAT YOU BRING TO THE TEAM
- College diploma in Tourism or relevant work experience;
- Sales experience with the ability to recognize sales opportunities;
- Exceptional attention to detail and organizational skills, strong verbal and written communication skill.
- Bilingualism (English and French) and strong communication skills;
- Working proficiency of reservation systems: Revelex, Cruise Line systems, TTS, an asset.
- Available to work flexible schedules, nights and weekends
- Available for a 5-8 week training program from Monday to Friday (may include nights & weekend)
- Experience in fast-paced environments, in a call center setting is an asset
- High volume inquiries during peak travel seasons.
- Ability to learn quickly and retain product knowledge.

WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential

Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

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