Customer Service Brand Representative

1 week ago

Burlington, Canada Throat Threads Apparel Full time

Throat Threads Apparel is a leading distributor of famous brands - apparel, footwear and accessories. We combine the right human values, technology and resources to continually perform at the top of our game to deliver the best results to the retail community. We’re proud to be a Profit 100 Company five times over.

By exploring, engaging and continuously investing in the foundation of our business, Throat Threads Apparel seeks to deploy the best North American strategy in the apparel and fashion-related industries. Throat Threads will continually strive and deliver the retail community the most exciting products to exceed our customer’s expectations.

**We are Recruiting - Join our team and be a part of our success**

We have an immediate need for a **Full-time Customer Service Representative**
- Post-secondary education (ideally in a business field)
- Excellent organizational and communication skills
- Ability to multi-task, while using good judgment in prioritizing responsibilities to meet deadlines
- Keen attention to detail and the ability to accurately input data
- Proficient PC skills including Microsoft Office (primarily Excel, Word and Outlook)
- Ability to work independently and with initiative
- Bilingual in French is an asset

Knowledge of, or experience using, Sage 300 a Warehouse Management System (WMS), is beneficial but is not required.

**Responsibilities**:

- Ability to enter orders from sales reps, internal sales orders and customer repeats
- Communicate with the sales team to ensure clarity of order details
- Release orders to warehouse for picking
- Provide order status updates and returns authorizations in a timely manner
- Provide sales support with showroom and sample set-up
- Support customers in both Canada and USA
- Administration support to product managers
- Develop customer relationships through knowledge of products
- Provide support to customers in both Canada and USA
- Prioritize workload
- Assist with miscellaneous department tasks as needed

The office hours are Monday thru Friday from 8:30am - 5:00 pm.

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 3 years (preferred)
- Administrative experience: 2 years (preferred)

Work Location: In person

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