Customer Service Representative

16 hours ago

Burlington, Canada Pioneer Pools Service Full time

You will be provided with extensive training regarding procedures and equipment knowledge.

At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative team to ensure our clients concerns are addressed effectively and professionally. Join our team and become a part of a growing industry

**Schedule**: Monday to Friday, every other Saturday; 5-day work week

**Job Duties**:

- Answer and direct incoming phone calls, take messages, and transfer calls to the appropriate individuals
- Provide knowledgeable answers to questions about products, pricing and schedule availability
- Assist and process customer orders and inquiries in a fast-paced environment
- Complaint Resolution: Listening attentively to customer complaints, empathizing with their concerns, and working towards resolving issues effectively. Troubleshooting problems, escalating complex cases when necessary, and following up to ensure customer satisfaction
- Provide general administrative support
- Uses programs such as Navision and the Schedule to create customer cards and book service appointments
- Tags parts for service work and assists with equipment diagnosis

**Job Requirements**
- 1 year experience in a service industry and experience in coordinating
- Able to thrive in a fast-paced environment
- Excellent interpersonal and communication skills
- Strong problem-solving skills and ability to think on your feet
- Ability to multi-task, prioritize tasks, and remain flexible to unanticipated issues
- Proficiency with computers
- Must be available to work weekends
- Pioneer Family Pools is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pioneer Family Pools will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Burlington, ON L7L 2A4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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