Junior IT Support Coordinator

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to_ all_ Canadians.

If you are looking for a challenging and rewarding career, come join us

**Job Function and Duties**:

- Coordinate IT Support across the country with contractors, vendors, and co-workers
- Analyze and resolve complex performance problems and outages to software products and systems support, escalating to and working with vendors as required.
- Identify function and provide 2nd & 3rd level support with additional knowledge of escalation channels.
- Work directly with MDMs and external vendors to ensure seamless IT service delivery.
- Evaluate and install computer hardware, networking software, and operating system software.
- Perform daily monitoring of the environment to address incidents proactively and reactively in the production environment.
- Provide inventory control and lifecycle asset management for end-user computing devices.
- Create and maintain comprehensive documentation for IT processes, systems, and incident resolution, to ensure the capability of the team to restart services and troubleshoot front-end issues.

**Requirements**:

- Experience with ticketing systems
- Strong administration and organizational skills with an ability to handle confidential materials in a professional manner.
- Demonstrates a strong attention to detail and a willingness to work under tight deadlines as required.
- Proven ability to communicate effectively in English & French, written and verbal.
- Excellent customer service skills, including follow-through.
- Results oriented with a sense of urgency and high standards for quality production and performance.
- Willingness to learn and take on challenges.
- Polite, courteous, professional demeanor
- Must be eligible to work in Canada.

**Nice to haves**
- Knowledge of/Experience with Service Now and Jira Service Management
- Microsoft, Apple, or any other certificates are preferred.
- Experience with Exchange, Office 365, Microsoft Azure
- ITIL (Information Technology Infrastructure Library) Foundation certification

**Qualifications**:

- Post-secondary diploma/degree or certificate from an accredited college or university in IT related Troubleshooting skills with mobile and desktop technologies
- Working knowledge of software, hardware, and other equipment

**Employee Benefits and Perks**:
Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
- 24/7 Employee Assistance Program through LifeWorks
- Competitive paid time off policies, including a paid day off on your birthday
- Access to in-house fitness facilities where applicable or discounted external gym memberships
- Perks and discounts with Perkopolis - entertainment, home/auto/pet insurance
- Personal and professional development through our Education Support Assistance program
- Nationwide presence allows for supportive relocation opportunities
- Defined Benefit pension through CAAT with up to a 4% employer contribution
- Maternity and parental leave top-up
- Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

INDMP