Ft Program Coordinator

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE
The Program Coordinator - Restorative Justice is responsible for the day-to-day operations of the Restorative Justice Program, including the coordination of all referrals from receipt to completion, implementation of program policies and procedures, promotion of program awareness, development of community partnerships, evaluation of program practices, and strengthening relationships with funders and stakeholders.
REPORTING AND WORKING RELATIONSHIPS
- Reports and is accountable to the Program Manager or their designate
- Supervises Restorative Justice Program Case Workers, volunteers and oversees practicum placements
- Facilitates the delivery of programs and initiatives relating to restorative interventions and community connection
- Liaises with Connective’s staff to support the agency’s initiatives and to deliver person-centered services in keeping with our philosophy
- Liaises with other community and government agencies in the area

HOURS (35 hours per week)
- Monday to Friday, 0830 - 1600

WHAT WE OFFER?
- Committed Living Wage Employer
- 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
- 2023 High-Performance Culture Award from SupportingLines
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

KEY ACCOUNTABILITIES
- Develop and maintain community partnerships with stakeholders to further the vision of the program.
- Plans and develop the program in consultation and/or collaboration with their supervisor. Plans and implements program activities and special events.
- Makes program policy and procedure recommendations to the management team and evaluates the program in consultation with the supervisor.
- Oversees the day-to-day operation of the program by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards and requirements are met.
- Participates in the recruitment and selection of program staff by performing duties such as screening applicants, participating on interview panels, and making hiring recommendations.
- Provides orientation to new employees and supports onboarding activities.
- Coordinate and facilitate intake interviews, alternative measure processes, restorative circles, educational sessions, and diversions, and support program staff with these activities for their assigned files.
- Lead collaborative discussions and debriefings with staff, and support staff to ensure timely, quality restorative processes are provided to all responsible and affected parties and other stakeholders.
- Monitor documentation of cases, record keeping, and have a good understanding of all the details and progress of each file until its completion.
- Assess and resolve complex problems while balancing program objectives, public interest, participant needs, and referral agent expectations.
- Promote program awareness and maintain a strong presence in the community by maintaining a strong network of community partners (community service agencies, volunteer placements, etc.) and referral entities, and by facilitating workshops and/or presentations to community groups, funders, and referral sources.
- Ensure quantitative and qualitative data is appropriately recorded and reported on, as per funder requirements. Maintains related records and statistics and produces reports as required.
- Ensure maintenance of a strong volunteer base comprised of volunteer mentors and community representatives, including documentation of volunteer hours; ensure volunteers are adequately screened, trained, and supported.
- Keep abreast of best practices, information and education related to the position.
- Role model behavioural expectations of dress, daily work habits interpersonal communication, and act on behalf of the organization/program in the community.
- Create and facilitate presentations at community agencies on the program
- Manage and support practicum students that work within the program
- Performs other related duties as required

WORKING CONDITIONS
- Functions independently, while remaining a crucial member of the restorative justice team
- Adheres to Connective’s policies and procedures
- Is available to work flexible hours as needed, which may include some evenings/weekends,