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Salesforce Administrator

2 weeks ago

Ottawa, Canada Distributel Full time

Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers

**ABOUT THE OPPORTUNITY**:
You will lead the ongoing development of SFDC deployment and work closely with cross-functional leaders to identify, develop and deploy new business processes.

This includes systems and processes, removing roadblocks, and promoting efficiency with the use of SFDC. Additionally, you are responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform. Your time is centered on Innovation, deployment, integration, and reporting (50%), Salesforce system maintenance (30%), Salesforce administrative work (20%).

Working environment for this role is flexible.

**KEY RESPONSIBILITIES**:
**Deployment, Integration and Reporting**
- Fielding work requests and managing the queue of SFDC tasks including scoping and prioritizing requests, defining objectives based on business needs, identifying how those requests impact other systems, business processes, and cross-functional stakeholders.
- Use business knowledge & Salesforce expertise to identify gaps & recommend process improvements & solutions. Configure creative and scalable solutions.
- Build and maintain integrations between Salesforce and 3rd party tools (HubSpot, LinkedIn, DocuSign).
- Develop custom reporting for marketing, Sales Operations and Senior Leadership Team.

**Salesforce System Maintenance**
- Documenting system configuration and administrative processes.
- Providing guidance for adoption of new policies, processes, and procedures.
- Keeping abreast of Salesforce releases, features, and best practices.

**Salesforce System Maintenance**
- System administration for SFDC managing day-to-day operations, including user account maintenance, backups, workflows, and other system integrations and data feeds.

**Special Assignments**
- Working with Developer Team to turn up a new SFDC instance and decommissioning an acquired instance.
- Complete Special Projects as requested.

**SKILLS AND QUALIFICATIONS**:

- Salesforce Certified Administrator.
- Business analysis experience, including scoping and documenting requirements an asset.
- Strong business acumen, project management, problem-solving and facilitation skills.
- Ability to communicate ideas both technically and in user-friendly language.
- Previous experience in a Telecommunications environment would be considered an asset.

**EDUCATION AND TRAINING**
- University degree or equivalent experience.

**HERE’S WHAT’S IN IT FOR YOU**:
Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our vision, mission and values.
- Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
- RRSP contributions.
- We promote work-life balance with generous PTO.
- We provide a great work environment with organized social events.
- You’ll have opportunities for growth & development.
- We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

**WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?**

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

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