Assistant Manager of Business Administration

_For more than a century, Family and Children’s Services Niagara, the local Children’s Aid Society, has provided vital child welfare, family/community support, counselling, foster care and _
- adoption services to residents in the Niagara Region. _

**Assistant Manager of Business Administration**

Reporting to the Manager of Business Administration, the Assistant Manager of Business Administration assists with the supervision, training, and ongoing development of the Business Administration team. The Assistant Manager of Business
Administration creates and updates processes as necessary to ensure tools and supports are available to meet the
Agency’s mandate.

**Main Duties and Responsibilities**
- Manages staff and staffing requirements including the assignment of work, and conducts regular performance reviews in relation to the Business Administration department
- Facilitates business practice development and evaluation by identifying program objectives, activities, and outcome indicators
- Ensures that all employees are provided with and use the appropriate equipment and/or procedures required to perform the assigned duties
- Provides overflow and coverage assistance as needed
- Manages all documentation with a high level of confidentiality and professionalism
- Ensures a culture of continuous improvement in business processes where team and individual development is embedded in all areas for accountability and quality

**Leadership Responsibilities**
- Along with the Manager of Business Administration, the Assistant Manager of Business Administration is responsible for training the Business Administration staff to ensure best practice and consistency
- Maintains union relations and adheres to the Collective Agreement on behalf of the Agency
- Identifies training gaps and consults with the Manager of Business Administration and implements process changes where necessary
- Provides back-up coverage to the Manager of Business Administration and the Manager of Legal Administration as required
- As part of the leadership team, participates in the Agency’s Strategic Plan
- Consults/liaises with the Manager of Business Administration on all matters relating to the provision of Business Administration
- Measures and evaluates Business Administration Services with a quality control lens ensuring all ministry requirements are adhered to
- Assists with the hiring, coaching, and performance management of staff as required
- Supports and contributes to regular team meetings to set goals and engages the team in successful accomplishment of goals

**Family Counselling Centre Responsibilities**
- Coordinates and oversees the Accreditation process for the Family Counselling Centre
- Assigns new referrals to the FCC Therapists and ensures that service targets are met
- Directly oversees the reconciliation of some financial processing/compliance procedures
- Updates, creates, and implements Family Counselling Centre policies

**Volunteer Engagement**
- Develop the fundraising volunteer base to support Foundation events and initiatives
- Support the FACS Foundation Board for strategic recruitment and succession of FACS Foundation Board members
- Work with the volunteer department to engage volunteers to grow fundraising effectiveness
- Delegates effectively to maximize volunteer resources
- Provide training to Board and other Foundation volunteers as needed

**Qualifications**
- Degree or diploma in Business Administration from a recognized community college or university or a combination of education and/or related work experience
- Previous supervisory or leadership experience within a unionized environment considered an asset
- Valid G Driver’s License and access to a reliable motor vehicle with appropriate liability insurance required

**General Skills and Working Conditions**
- Excellent ability to make decisions of sound judgment, often in a time sensitive business situation
- Excellent ability to think analytically with attention to detail in the presence of frequent interruptions
- Excellent project management, time-management, multi-tasking, and organizational skills
- Excellent written, oral communication and interpersonal skills providing articulate, constructive, meaningful, and timely interaction at all levels with the ability to make complex issues understandable
- Excellent communication skills to provide instructions and guidance to staff
- Highly detail-oriented
- Ability to deal with highly sensitive and personal information in a confidential manner; acts with integrity and trustworthiness
- Solid written documentation skills that are clear, thorough, concise, accurate and timely
- Demonstrated critical thinking
- Excellent ability to work with and meet tight timelines
- Ability to communicate in French or another language an asset
- Work is primarily performed at a desk in a normal office environment
- Long periods of sitting and computer/phone use
- Multi-tasks within a fast-paced, high-volume