Service Appointment Coordinator

8 hours ago

Winnipeg, Canada Murray Hyundai Winnipeg Full time

**Job Summary**
We are seeking an experienced and dynamic Call Center Service Appontment Coordinator.

**Responsibilities**
- Make and receive calls from the dealerships’ customers for general information, to set appointments for service work that is due, recalls and/or preventive services. Upselling and providing information on services to customers
- Update customer and vehicle information during every contact
- Converse with customers to discuss their needs; listening skills and determination of next steps are essential
- Record a clear representation of customers’ concerns in the appointment in PBS
- Is often the customers first point of contact when they have a problem with their vehicle. First impressions are critical to the success of our business.
- Presents a positive image of the dealership with a friendly attitude
- Works with customers to ensure their enthusiasm

**Qualifications**
- Completion of a high-school diploma
- Strong verbal skills (on phone and in person) and written communication skills
- Must have strong organizational skills
- Strong computer skills and ability to learn new computer programs
- Ability to establish rapport with and assist customers in a professional, courteous manner and relate to customers of various backgrounds
- Ability to calm dissatisfied customers, resolve complaints with sensitivity, & involve others when needed
- Ability to work with self direction and independence; the better we are at handling calls effectively and efficiently helps address our customers concerns in a timely fashion and keep our shop busy.
- Ability to work effectively and congenially with other teams and individuals in the dealership
- Basic knowledge of automotive systems, common repair requests and information that Service customers may ask about Is a decisive person who is genuinely customer-oriented and cares about helping others.
- Projects a professional company image through telephone interaction, in person and written communication.

**Work Orientation Factors**
- Constant interruptions
- Contact with people in all dealership departments
- Detail-oriented work - ability to focus
- Work with computer to record customer responses and requests

**Work with one of Canada's largest privately owned automotive groups and one of Canada's 50 Best Managed companies.**

Murray Hyundai/Genesis Winnipeg is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Reasonable accommodation is available to applicants with disabilities upon request.

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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