Client Success Representative

**Overview**:
Synergy Protection Group Inc. is seeking a dedicated Client Success Representative with a strong focus for driving sales growth through both inbound and outbound strategies. The primary focus will be on identifying and pursuing new business opportunities within the security industry, particularly in the realm of security guard services and integrated security solutions.

**Specific Duties**
- Make outbound calls to potential clients to introduce Synergy’s services, qualify leads, and set appointments for the Business Development management team.
- Identify and research potential prospects using various tools and techniques. Build and maintain a robust of pipeline of leads.
- Tailor communication to address specific needs and pain points to effectively engage potential clients.
- Track and report daily activities, lead status, sales progress using CRM software.
- Work closely with the Business Development team to align strategies and provide feedback for improving outreach efforts.
- Stay informed about market trends, competitor activities and industry regulations. Conduct regular market research to identify new opportunities and potential areas of growth.
- Other duties as assigned by the Director of Client Engagement.

**EDUCATION, SKILLS & EXPERIENCE - What you will bring?**
- Proven experience in cold calling or sales roles, preferably with a focus on generating new business.
- Experience with CRM software is a plus.
- Excellent verbal and written communication skills. Strong persuasive abilities to track record of meeting or exceeding sales targets.
- Ability to handle rejection and maintain a positive attitude. Self-motivated with a strong work ethic.
- Strong organizational skills and attention to detail. Ability to manage multiple leads and priorities effectively.
- High school diploma or equivalent; a degree in business, marketing or a related field is an asset but not required.

**Why become a part of Synergy family?**

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

**Perks we offer**:

- We are all about our people and we show it
- Competitive pay and comprehensive benefits
- A responsive and supportive management team
- Industry-leading training programs
- Continuous coaching and support for professional development
- Promote diversity through employee engagement.
- Provide growth and development opportunities.
- Discounted GoodLife membership for a healthy work-life balance
- Access to exclusive savings and various perks through Perkopolis.
- Celebrate birthdays and participate in engaging team building activities.
- Enjoy the convenience of paid parking.
- 24/7 On-site gym available for a discounted rate, along with numerous other building amenities.

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Salary Expectations

**Education**:

- Secondary School (preferred)

**Experience**:

- Cold calling: 1 year (required)
- sales: 1 year (required)

Licence/Certification:

- Driver's Licence (preferred)

Work Location: In person